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04-18-2012 09:28 AM - edited 04-18-2012 09:32 AM
Hope you are doing well and welcome to the HP Forum.
Sorry to learn that you are having this issue.
Let's do this 1st
-Reboot the computer.
-Open the browser (Internet Explorer, chrome, FireFox, Safari,Opera ) of your preference and clear cookies and internet (Browsing) history. In the browser of your preference try singing-in or registering to e-print.
If the above did not solved your issue, Please try this step;
-Use another browser (Internet Explorer, Chrome, firefox, safari, Opera).
If that did not work please try this;
- Set an static IP Address for your printer, This should be done outside the DHCP range (the range that your router uses to automaticly assing leasses to the clients or devices connecting to the network). You will have to do your research to see what is the procedure to accomplish this in your OS, Router and other peripheral in this case most probably your printer.
- Use Google public DNS Servers 220.127.116.11 and alternate 18.104.22.168 (the reason that I recommend this is because I have use them all the time and have not seem conflict of any kind)
- Make sure that your printer have the most current firmware and software available for them (remember most of the updates in firmware and software are to FIX ISSUES and in a lesser degree done are to add functionality). The issue that you having may have been fix in a firmware update.
- Make sure that your Operating system is updated (To a lesser extend this are also updated to FIX ISSUES although some times can create them as well, mostly they are updated to patch security issues) it may be important.
If that did not work and this is an acceptable option for you;
Sign-in with an alternative account (Shapfish form HP, google account, Facebook). If you do not have an account mention create one and follow this to sign-in with the new account. https://h30495.www3.hp.com/help#eprint
The steps aforementioned may fix the problem by them self but also will help establish that is not any of this circumstances creating the issue you are experiencing, moreover that is indeed a more isolated issue. And if this is the case please post again with all relevant information please
I reiterate this will give all participants of the forum a good chance of to understand and provide suggestions to you.
Also this is what I heard from other members of the forum.
I heard here (other members of the community) that there is an issue that engineer are working on diligently that may be affecting this particular process. At the same time I know that other members have some success using this steps aforementioned.
Hope this helps!