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Honor Student
sloanes9620
Posts: 3
Member Since: ‎05-30-2013
Message 1 of 5 (3,486 Views)

e-printing using hp e-print app on samsung galaxy s3

Hi I am having trouble printing photos using HP e-print on android, I keep getting paper mismatch error when try printing photos from my wifes samsung galaxy s3. I have no problem printing the same photo using air print on my I-phone. I've just purchased my printer which is an HP photosmart 6520. I managed to print photos using the e-print app whilst using the free hp paper but when I put some cheaper 6 x 4 photo paper in which is a lot thinner than the HP paper the paper mismatch error started, but I can print on this paper using my I-phone

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banhien
Posts: 32,071
Member Since: ‎01-29-2009
Message 2 of 5 (3,481 Views)

Re: e-printing using hp e-print app on samsung galaxy s3

Hi,

 

Have you tried the following app ?

 

  http://www8.hp.com/us/en/products/smart-phones-handhelds-calculators/mobile-apps/app_details.html?ap...

 

Regards.

BH
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Honor Student
sloanes9620
Posts: 3
Member Since: ‎05-30-2013
Message 3 of 5 (3,477 Views)

Re: e-printing using hp e-print app on samsung galaxy s3

I tried searching for the hp iprint photo app and all that comes up is the e-print app which is already installed, even the quick install link at the bottom of that page brings up the e-print app
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JMuzz
Posts: 112
Member Since: ‎09-17-2012
Message 4 of 5 (3,473 Views)

Re: e-printing using hp e-print app on samsung galaxy s3

Hi there,
The iPrint Photo app has actually been replaced by the HP ePrint mobile app. It sounds like maybe you need to adjust the print settings in the app. The following document might help you:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03679829&tmp_task=useCategory&cc=us&dlc=en&lc=e...
I work for HP.
Honor Student
sloanes9620
Posts: 3
Member Since: ‎05-30-2013
Message 5 of 5 (3,464 Views)

Re: e-printing using hp e-print app on samsung galaxy s3

Hi I tried going through settings and everything seems fine, but still no joy.
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