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ePrint/Apps Connectivity Troubleshooting - Please Review
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HP Support Agent
Jon-W
Posts: 724
Member Since: ‎02-24-2012
Message 11 of 118 (11,029 Views)

Re: ePrint/Apps Connectivity Troubleshooting - Please Review

One option that may help out is using Googles DNS servers instead of your router as the dns server.

 

Follow the same steps listed for manual dns, but put 8.8.8.8 as the primary dns server, and 8.8.4.4 as the secondary. This seems to resolve a lot of issues.

Jon-W
I work on behalf of HP


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Honor Student
whuff
Posts: 2
Member Since: ‎03-04-2012
Message 12 of 118 (11,022 Views)

Re: ePrint/Apps Connectivity Troubleshooting - Please Review

dont change ANYTHING on your end ... this seems to happen more frequently than I would like, it is always at their end. Of course theres never any posting as to "network issues" or news of problems, yet wait a day and it works again.

 

What a great feature - a printer that works when it wants to. Im going back to my good old USB cable.

Honor Student
Pet0303
Posts: 3
Member Since: ‎03-10-2012
Message 13 of 118 (10,991 Views)

Re: ePrint/Apps Connectivity Troubleshooting - Please Review

I've had the same problems connecting my OfficeJet Pro 8600 to ePrint/Apps. I've tried many troubleshooting steps with no success. In the end, I tried updating my ASUS router's (RT-N56U) firmware (although it was updated 3 months ago) and the printer finally manage to connect and I was able to configure my ePrint/Apps. So, before you blame HP, try that!

Honor Student
phflupp
Posts: 3
Member Since: ‎03-16-2012
Message 14 of 118 (10,960 Views)

Re: ePrint/Apps Connectivity Troubleshooting - Please Review

I guess from the lack of HP staff replies here that this is a "venting" forum rather than a "support" forum. LOL...there is no printer status display on HP Eprint Center as described in the intro message here. My Eprint worked 3 times then failed consistently although the status emails suggested everything went through just fine.

Sorry, HP, but you get a failing grade whenever I blog my HP experiences.

Student
Raden75
Posts: 1
Member Since: ‎04-05-2012
Message 15 of 118 (10,873 Views)

Re: ePrint/Apps Connectivity Troubleshooting - Please Review

TO HP: SHAME, SHAME, SHAME

 

This ePrint function DOES NOT WORK. Your helpdesk is useless. The HP employees posting information are useless. The product does not work. Everyone here is saying the same thing.

 

I have un-installed, reinstalled, upgraded firmware, stood on my head. What do you suggest now. Praying?

 

Never again will I be conned into buying a product from HP (and that's coming from someone who only ever bought HP printers).

 

SHAME.

Student
Gziro
Posts: 1
Member Since: ‎04-13-2012
Message 16 of 118 (10,836 Views)

Re: ePrint/Apps Connectivity Troubleshooting - Please Review

Thank you very much!

 

Your solution worked well!!!

Student
msrdray
Posts: 1
Member Since: ‎05-05-2012
Message 17 of 118 (10,738 Views)

Re: ePrint/Apps Connectivity Troubleshooting - Please Review

printer options says No Airprint printers found

was working two days ago

prc Honor Student
Honor Student
prc
Posts: 2
Member Since: ‎11-25-2008
Message 18 of 118 (10,703 Views)

Re: ePrint/Apps Connectivity Troubleshooting - Please Review

I have mulitipal wireless access points and I found that if I set up the printer and my wireless devices to the same SSID all my connection problems went away.

Student
kkpitzer
Posts: 1
Member Since: ‎05-18-2012
Message 19 of 118 (10,659 Views)

Re: ePrint/Apps Connectivity Troubleshooting - Please Review

I am trying to enable web services for the first time- my printer is showing that it's connected to my network, and has no connectivity issues, and I have tried enabling web services from my computer and from the printer, and it just says that there's a "server connection error" from the printer, and that web services "are not enabled" from the computer. What suggestions do you have for enabling web services?

Honor Student
Scope99
Posts: 3
Member Since: ‎05-18-2012
Message 20 of 118 (10,652 Views)

Re: ePrint/Apps Connectivity Troubleshooting - Please Review

I think the main problem with the connectivity is simply HP does not have enough hardware at their end to be able to deal with the requests.. I tried connecting last night when pretty much all of US and part of Europe was awake - no way it would connect.. Tried again first thing this morning when US was sleep and it was too early for most of Europe - connected fine first thing..

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