Honor Student
Posts: 2
Member Since: ‎05-28-2014
Message 1 of 4 (270 Views)

ePrint App cannot connect

I've had this issue now for a few weeks. I've reinstalled the app and even logged out, but yet it still occurs. Anyone else get this issue or know of a way to fix it?


Printer: Envy 5530


HP Support Agent
Posts: 4,330
Member Since: ‎09-03-2013
Message 2 of 4 (233 Views)

Re: ePrint App cannot connect

Hi YamiKaitou,


Welcome to the HP Support Forums. I understand that you are unable to log into the app found on the front panel of your Envy 5530.


I was able to recreate this issue with my Envy 5530 using my credentials and I had one of my co-workers try with his credentials and he couldn’t either. We even tried with a different printer and couldn’t log in. I have escalated this to the appropriate team but I have no estimated ETA as this is a third-party app.



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Honor Student
Posts: 2
Member Since: ‎05-28-2014
Message 3 of 4 (227 Views)

Re: ePrint App cannot connect

Thanks for directing this to the appropriate team, couldn't find any place to submit it. If it helps, I already contacted Box support and they said that it isn't their problem to solve (forgot to include it originally)




Ediza Martinez (Box Customer Success)

May 26 07:22 PM


Thank you for sending the screenshot.

You will need to contact HP Support for that. We did not develop the app and do not have the troubleshooting abilities. HP is using our API to connect to Box. It looks like their implementation is not working in the right way.

I am sorry for the inconvenience that this may cause.


Box support

Posts: 1
Member Since: ‎07-22-2014
Message 4 of 4 (170 Views)

Re: ePrint App cannot connect

any resolution to this problem? i have a 8600 officejet. will not connect to the app.

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