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12-11-2010 12:11 AM
So far so good! I disabeld and re-enabled, got (yet another) new e-mail address and have remained connected overnight. (I have a B110a).
I don't mind that we've had these teething roubles but I wish HP had been more communicative about it from the outset. Most people will forgive an awful lot if they're just treated right! Anyway thank you barefootrunner for stepping in and please stay with us till we're sure it's fixed.
12-11-2010 12:51 AM
Update from my end:
Some of our B110 s did connect by themselfs again, but some we needed to 'factory reset' and re-register.
All the C410 s we needed to delete the webservices and re-register again.
I _DO_ hope this was a one time thing, since all our printers are setup as 'Only Allowed Senders', and it's a real pain in the *ss to enter all the allowed email addresses again for all the printers. Besides that, I needed to communicate all the new email addresses again to the people that use the printers.
Again, I hope HP will consider to allow more options on the email 'spam protection', at least allow forwarded emails, that would make way more sense for the people using them.
As an answer to PDAdocs message earlier in the thread: I personally bought an ePrint enabled printer from HP, for the ePrint and iDevices print ability. For the company we bought these printer SOLELY for the ePrint ability. I understand your philosophical approach on this whole HP affair with ePrint, however, when HP market a functionality worldwide, the functionality should work, period. I know several people that were in the market for other brand printers, but bought a HP for the ePrint functions. It doesn't matter they use it solely for ePrint or not, they BOUGHT (aka payed money to) HP on something they advertise, and it should work AS advertised (aka they payed for...). I wonder how philosophical people can be when they buy a car that has lights, but don't work (for now), so you can only drive @ daytime for the time until the problem is fixed AND the manufacturer of this car completely seems to ignore the problem from a public point of view and doesn't bother to inform the people about it in general.....
12-11-2010 01:16 AM
It would appear that my personal perspective on this whole issue with the ePrint outage might have touched a nerve or two; I assure anyone who might have taken my remarks personally that they weren't meant to be inflammatory.
The remarks were simply made with the intent of putting things into perspective, is all. Nothing more than that. And FWIW, the car and headlights analogy simply don't seem to apply here, but I get your point.
I will say no more about anything that doesn't specifically involve an ePrint problem. And since it's all good on my end, it shouldn't be much.
12-11-2010 01:44 AM
No hard feelings
As mentioned before, I do really hope this 'affair' is ended now, and that we can concentrate on enhancing the whole ePrint functionality in general, by posting requests and ideas.
For now, all our printers are connected, and I believe they will stay connected now
12-11-2010 06:59 AM
No hard feelings. You didn't touch a nerve with me. I simply noted that you doubted that the ePrint feature was the sole reason for purchasing the printer. I wanted you to know about a market segment for which the ePrint feature is not just a nice feature but the whole product. (reminder, I bought it for elderly mother who can't use a computer anymore).
In truth, if HP gets this feature stable, I see no reason why they can't put ePrint in a box and drive any printer. That would be more complicated because of drivers but it should be doable.
12-11-2010 07:41 AM
I' back online after re-registering. I don't understand why I have to do that but I am getting pretty good at it.
Roger - thanks for posting your update. Glad that you are back online again.
Thanks to everyone for taking the time to share your actions and results...as I've noted we are very interested your comments and really appreciate everything we hear (both good and not so good) on this forum. I don't want to sound trite, but we do feel your pain, and care a lot about ensuring your experience with our printers is as positive as possible.
12-11-2010 07:57 AM
12-11-2010 08:04 AM
I think the real test here will be automatic reconnectivity when things go wrong in the cloud without having to reset web services again. Only time will tell in this case. Thank you HP for moving forward with a permanent fix as the goal here!