ePrint - Not Connected error

[Bkk35]

Update: now the entire web page us down
"504 gateway time out" but my document still printed.

[Morac]

Yep web site died.  Now it says:

Sorry, we're down for maintenance. Try back soon!

I just tested it and you can still ePrint if you previously set it up, but you can't check the status or make changes until they fix the web site.

[PDADoc]

I'm still able to print with no problems at all.

I'm sorry, but I have to chuckle a bit; it seems everyone went stampeding to the site and knocked it offline; it's a bit funny, but certainly not the end of the world, and not worth getting angry over.  There are worse things going on in the world without blowing a gasket over a printer problem!

Anyway, I'm sure it'll be back online soon enough.

[barefootrunner]

...and we're back.

Sorry, I don't have an explanation for why we were offline. (As you can probably tell, I don't work on the ePrint server... if I did, I frankly wouldn't have the time to be monitoring the support forum at the moment.) Nonetheless, I have been able to use the Print Apps and the ePrint service without issue. I did NOT have to re-register for Web Services in order to use ePrint again.

[PrintApper · Accepted solution]

Those of you who've been having difficulties, please try ePrint, Print Apps, and ePrintCenter connectivity again now....the ePrintCenter maintenance message has been cleared and I believe you may find overall improved results.  

If you have difficulties, you can try the actions below in order (e.g., try #1 and if you continue to have difficultles, try #2, etc.) : 

1. Turn Wifi off and then on again

2. Power cycle your printer

3. Remove and then re-enable web services (this will result in your printer getting a new email address) 

Thanks for your input on this. 

[Morac]

For me only #3 fixed it.  Also I'm using a wired (not wireless) connection.

[PDADoc]

Probably just a spike in traffic., LOL!

[upnflames71]

Had the sames issues as everyone else so I've been watching this thread. Removing and then re-enabling the web services got me connected again but my printer email address changed. I'm hoping it stays connected this time.

[upnflames71]

BTW I'm wired, not wireless.   HP Photosmart Premium C410 and I also downloaded new printer firmware.

[PrintApper]

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upnflames71 wrote:

Had the sames issues as everyone else so I've been watching this thread. Removing and then re-enabling the web services got me connected again but my printer email address changed. I'm hoping it stays connected this time.

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Re: new email address - Yes, that's expected - I've added a comment to my post to note that, thanks for mentioning it.