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ePrint - Not Connected error
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Top Student
Bkk35
Posts: 9
Member Since: ‎12-10-2010
Message 281 of 480 (8,035 Views)

Re: ePrint - Not Connected error

Update: now the entire web page us down
"504 gateway time out" but my document still printed.
Tutor
Morac
Posts: 21
Member Since: ‎11-24-2010
Message 282 of 480 (8,030 Views)

Re: ePrint - Not Connected error

[ Edited ]

Yep web site died.  Now it says:

 

Sorry, we're down for maintenance. Try back soon!

 

 

I just tested it and you can still ePrint if you previously set it up, but you can't check the status or make changes until they fix the web site.

Intern
PDADoc
Posts: 71
Member Since: ‎09-09-2009
Message 283 of 480 (8,013 Views)

Re: ePrint - Not Connected error

I'm still able to print with no problems at all.

 

I'm sorry, but I have to chuckle a bit; it seems everyone went stampeding to the site and knocked it offline; it's a bit funny, but certainly not the end of the world, and not worth getting angry over.  There are worse things going on in the world without blowing a gasket over a printer problem! :smileywink:

 

Anyway, I'm sure it'll be back online soon enough.

_______________________________________

The PDADoc!
Tutor
barefootrunner
Posts: 10
Member Since: ‎12-08-2010
Message 284 of 480 (7,992 Views)

Re: ePrint - Not Connected error

...and we're back.

 

Sorry, I don't have an explanation for why we were offline. (As you can probably tell, I don't work on the ePrint server... if I did, I frankly wouldn't have the time to be monitoring the support forum at the moment.) Nonetheless, I have been able to use the Print Apps and the ePrint service without issue. I did NOT have to re-register for Web Services in order to use ePrint again.

Master's Graduate
PrintApper
Posts: 480
Member Since: ‎12-05-2008
Message 285 of 480 (7,991 Views)

Re: ePrint - Not Connected error

[ Edited ]

Those of you who've been having difficulties, please try ePrint, Print Apps, and ePrintCenter connectivity again now....the ePrintCenter maintenance message has been cleared and I believe you may find overall improved results.  

 

If you have difficulties, you can try the actions below in order (e.g., try #1 and if you continue to have difficultles, try #2, etc.) : 

 

1. Turn Wifi off and then on again

2. Power cycle your printer

3. Remove and then re-enable web services (this will result in your printer getting a new email address) 

 

Thanks for your input on this. 

Although I am an HP employee, I am speaking for myself and not for HP
Tutor
Morac
Posts: 21
Member Since: ‎11-24-2010
Message 286 of 480 (7,988 Views)

Re: ePrint - Not Connected error

For me only #3 fixed it.  Also I'm using a wired (not wireless) connection.

Intern
PDADoc
Posts: 71
Member Since: ‎09-09-2009
Message 287 of 480 (7,986 Views)

Re: ePrint - Not Connected error

Probably just a spike in traffic., LOL!

_______________________________________

The PDADoc!
Honor Student
upnflames71
Posts: 2
Member Since: ‎12-10-2010
Message 288 of 480 (7,973 Views)

Re: ePrint - Not Connected error

Had the sames issues as everyone else so I've been watching this thread. Removing and then re-enabling the web services got me connected again but my printer email address changed. I'm hoping it stays connected this time.

Honor Student
upnflames71
Posts: 2
Member Since: ‎12-10-2010
Message 289 of 480 (7,970 Views)

Re: ePrint - Not Connected error

BTW I'm wired, not wireless.   HP Photosmart Premium C410 and I also downloaded new printer firmware.

Master's Graduate
PrintApper
Posts: 480
Member Since: ‎12-05-2008
Message 290 of 480 (7,969 Views)

Re: ePrint - Not Connected error

 


upnflames71 wrote:

Had the sames issues as everyone else so I've been watching this thread. Removing and then re-enabling the web services got me connected again but my printer email address changed. I'm hoping it stays connected this time.


Re: new email address - Yes, that's expected - I've added a comment to my post to note that, thanks for mentioning it.  

 

Although I am an HP employee, I am speaking for myself and not for HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation