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Re: ePrint from iPhone (623 Views)
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windrunner123
Posts: 220
Registered: ‎03-31-2010
Message 11 of 12 (644 Views)
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Re: ePrint from iPhone

‎05-03-2011 08:42 PM

Hi Pader,

 

Just a few additional information to troubleshoot the issue.

 

What is the iOS on your iphone?

Is it different from the version on your wife's iphone?

Which email client are you using to email to print?

 

Thank you.

I am an HP employee


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Pader Honor Student
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Pader
Posts: 2
Registered: ‎04-17-2011
Message 12 of 12 (623 Views)
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Re: ePrint from iPhone

‎05-04-2011 01:07 PM

Sorry, I should have updated the thread. I got my iphone to print when on the wirless home network.

Situation now is that I can print directy to printer and via emails (eprint) when on the wirless home network; on all divices in the house.

I fixed either by deleting and reloading my email account and changing my port to the correct port number. I did both and in the end it fixed the problem. I can send an email on my wirless home network and it will print..Hip Hip.

 

HOWEVER; The current issue is that I cannot eprint a SHAW email over the Roger phone service. I can when I send an Moble me email over Rogers. Wife can't on her iphone neither. Ipad is not connected to phone service.

A HP cloud customer service rep said; that the issue is with HP servers rejecting certain data as spam from Rogers. they are investigating.

I just tried eprint on moble me email (worked) and Shaw-Rogers (got same error message.

Help if you can!!!

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