ePrint issue with Officejet pro 8600 N911g

[dmayer5]

I am trying to setup eprint on my officejet however I am having issues. I went into my printers settings via the IP address and when I click enable ePrint it says this:

Cannot connect to the server.

Check the Internet connection and try again. Or contact your system administrator or the person who set up the printer.
If your network requires a proxy server address to connect to Internet, click Enter Proxy or check your browser settings.

As far as I am aware of I don't use a proxy server address. I have Cox Cable internet and have set all the IP's for my computers/printer to static. Everything else works fine i.e. wifi printing, iphone/ipad printing and ext.

Thanks,

Danny

[zack_hp · Accepted solution]

The steps below typically resolve the issue you’re experiencing:

1. Unplug the power cord from the back of the printer.

2. Unplug the power cord from the back of your router (and modem, if separate from the router).

3. Wait 20 seconds, then plug the router (and modem, if applicable) back in.

4. Wait 30 seconds, then plug the printer back in and power it on.

5. Press the ePrint button on the printer's front panel, and it should try to connect to Web Services again.

Those steps usually resolve the issue, but if it still occurs you can try setting static network info for the printer (which sometimes helps to stabilize the printer's ability to get outside of your network, to the internet):

1.  Press the wireless icon at the top of the printer's screen and note the IP address.
 
2.  Enter the IP address into the address bar of a web browser on a computer and press enter or click the browser's go button. 
 
3.  The printer status page should be opened.  Click on Network at the top.
 
4.  Click on Networking on the left.
 
5.  Select Proxy Settings.
Note:  If you are prompted for a redirect, select OK.  If you receive a certificate warning, select the option that lets you continue anyway.
If you receive a Internal System Error, refresh the page until it loads the proxy settings.
 
6.  Verify that all fields are blank.  If they are not, clear them and make sure the Proxy Server requires authentication is unchecked and click apply.  You should get a success message.
 
7.  Click on Network Address (IP) on the left.
Note:  If you only see IP Address Configuration and DNS Address Configuration with a yellow note, refresh the page until it loads completely.
 
8.  Leave the IP Address Configuration as Automatic IP.
 
9.  Change DNS Address Configuration to Manual DNS server.
 
10.  Enter 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Manual Alternate DNS Server.
 
11.  Click Apply and you should get a success message.
 
12.  Power off the printer for 30 seconds and then turn it back on to force the new settings to take effect.

Let me know if you need any further assistance. Thanks

[dmayer5]

Thanks for the reply Zack, I tried the first option with no luck, and I tried the second option but I altered it a little bit. I changed my IP address back to static (on automatic it completely changed to 169.xxx.xxx.xxx instead of my default which is 192.xxx.xxx.xxx) and left the DNS and DNS Alt (8.8.8.8 and 8.8.4.4 respectively) like you said and I was able to setup the eprint. Thanks!

[zack_hp]

Great I am glad to hear that all is working well for you. Thanks for the Kudos. You have a great day!!!

[mrkowal]

Thanks...I had the same problem and was getting ready to return the printer.  Thanks, you saved me a trip and a lot of frustration. 

[zack_hp]

I am glad to hear that I was able to help you out also! Thanks again!

Be sure and come back if you need anything else! 

[mrkowal]

I will add 1 thing for others who might be experiencing this. The instructions are a little wrong as I had to select IPv4 under my wireless settings to find the IP configuration and DNS settings. Once I changed it there it all worked.

[klarkodio]

can't get eprint online wirelessly

---

zack_hp wrote:

The steps below typically resolve the issue you’re experiencing:

1. Unplug the power cord from the back of the printer.

2. Unplug the power cord from the back of your router (and modem, if separate from the router).

3. Wait 20 seconds, then plug the router (and modem, if applicable) back in.

4. Wait 30 seconds, then plug the printer back in and power it on.

5. Press the ePrint button on the printer's front panel, and it should try to connect to Web Services again.

Those steps usually resolve the issue, but if it still occurs you can try setting static network info for the printer (which sometimes helps to stabilize the printer's ability to get outside of your network, to the internet):

1.  Press the wireless icon at the top of the printer's screen and note the IP address.
 
2.  Enter the IP address into the address bar of a web browser on a computer and press enter or click the browser's go button. 
 
3.  The printer status page should be opened.  Click on Network at the top.
 
4.  Click on Networking on the left.
 
5.  Select Proxy Settings.
Note:  If you are prompted for a redirect, select OK.  If you receive a certificate warning, select the option that lets you continue anyway.
If you receive a Internal System Error, refresh the page until it loads the proxy settings.
 
6.  Verify that all fields are blank.  If they are not, clear them and make sure the Proxy Server requires authentication is unchecked and click apply.  You should get a success message.
 
7.  Click on Network Address (IP) on the left.
Note:  If you only see IP Address Configuration and DNS Address Configuration with a yellow note, refresh the page until it loads completely.
 
8.  Leave the IP Address Configuration as Automatic IP.
 
9.  Change DNS Address Configuration to Manual DNS server.
 
10.  Enter 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Manual Alternate DNS Server.
 
11.  Click Apply and you should get a success message.
 
12.  Power off the printer for 30 seconds and then turn it back on to force the new settings to take effect.

Let me know if you need any further assistance. Thanks

---

[klarkodio]

cant get pass no:7

[klarkodio]

finally its working , thanks so much for the info