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04-28-2012 01:36 PM
I have a HP Photosmart 6510 printer. I have installed the disk that came with it onto my desktop and also my laptop. I also installed the apps that were recommended on my iPad3 and iPhone4S. I believe that I have done everything correctly and I registered my printer with HP and open an account with ePrint. Here lies the problem, when I try to sign into ePrint it will not do anything. I have tried clicking on the sign in button on all 4 units and nothing. So now I go to the internet and try using the HP web site to get to ePrint which I can. I try to sign in there and I get an error message telling me that my password is incorrect. It tells me to enter my correct password or if I have forgotten my password to click here and it will send password to email that was used to open account. So I try to have password sent. When I enter my email address and hit submit it tells me to use the email address that was used to set up account. I have checked over and over again and the email address is correct. I can sign into my HP account without a problem, I can't get into ePrint. So I figure I will try as if I did not have an account in ePrint. I enter my name, email address and password and it tells me that the email address is not available as it is in use, no kidding, it is mine, but it will not permit me to sign in. It seems like there is a problem with the software for this program. Any ideas. I really like the print jobs that come off this printer. I have no problem printing within my home, but when I go out, that is where the problems start. I was able to send a picture to printer and I received an email telling me to go to ePrint to check on the status, well here we go again, I can't get sign into ePrint. I can't even find on HP website where I can go to get help. Please help
05-25-2012 02:50 PM
It may be that you have a SnapFish.com account. Alot of long time customers of HP have SnapFish.com accounts and do not realize it. One of the printer software releases signed customers up automatically, and most people did not know, or forgot, because they never used it. Try going to SnapFish.com and using the forgot password link at the log in screen there. Once you have the password reset, go to ePrintCenter.com and use the SnapFish.com log in information to log in. If that does not help you may need to contact SnapFish.com directly to have them delete the account, or use a different email to register with.