Question
Reply
 
Student
MasterBoyer
Posts: 1
Member Since: ‎04-27-2014
Message 1 of 3 (145 Views)

ePrint to CM1415fnw on 4x6 paper

I'm having challenges with odd size paper.  I'm trying to send via email to eprint, a PDF thats 3.5x5.5 and another thats 4x6 to print on a CM1415fnw color laserjet.  However, the image is only half printed, lots of white space at the top of the image.  I have set the default page size on the printer to 4x6, which is probably why anything comes out in the first place and centered, but why? it might not print correctly is another story.  Please help.

 

 

20140427_185155.jpg

HP Support Agent
happytohelp01
Posts: 3,200
Member Since: ‎09-03-2013
Message 2 of 3 (98 Views)

Re: ePrint to CM1415fnw on 4x6 paper

Hello MasterBoyer,

 

Welcome to the HP Support forums.  I understand why trying to email your printer with an odd sized PDF document that it doesn’t print correctly.

 

To better assist you, would you please provide some further information:

 

  1. How is the printer connected (USB cable, ethernet, or wireless)? CM1415fnw Color Multifunction Printers Product Specifications
  2. Do you have the odd-sized paper loaded into the paper tray when you try to send the document?
  3. Are you emailing the printer from your computer or are using a mobile device (Smartphone, tablet, iPhone, iPad, etc)?
  4. What is the operating system you are using on the device sending the email (Windows 8, Mac 10.9, Android, Apple iOs, etc)?
  5. Are you using the desktop ePrint software?

 

Thank you.

Regards,
Happytohelp01

Please click on the Thumbs Up on the right to say “Thanks” for helping!

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.


I work on behalf of HP
Regents Professor
Ciara_B
Posts: 6,284
Member Since: ‎11-27-2009
Message 3 of 3 (52 Views)

Re: ePrint to CM1415fnw on 4x6 paper

Hi @MasterBoyer 

 

 

Just wondered if the suggestion from @happytohelp01 helped solve the issue?

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation