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Honor Student
shadowsanders
Posts: 3
Member Since: ‎04-05-2011
Message 1 of 20 (4,838 Views)

ePrint won't print attachments

I am able to print text email messages without an issue.  But if I send an attachment to the printer's email address nothing happens.  No error message at all.

PhD Student
Super_Dave
Posts: 945
Member Since: ‎01-10-2011
Message 2 of 20 (4,834 Views)

Re: ePrint won't print attachments

What is the format or file type of the attachment?  Which printer are you using?

I was an HP employee.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
shadowsanders
Posts: 3
Member Since: ‎04-05-2011
Message 3 of 20 (4,782 Views)

Re: ePrint won't print attachments

I've tried all different types - Word docs, jpegs, pdf's.

 

 

PhD Student
Super_Dave
Posts: 945
Member Since: ‎01-10-2011
Message 4 of 20 (4,778 Views)

Re: ePrint won't print attachments

Which printer are you using?

What type of device are you sending from?

Which email application are you using?

I was an HP employee.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
shadowsanders
Posts: 3
Member Since: ‎04-05-2011
Message 5 of 20 (4,773 Views)

Re: ePrint won't print attachments

8500A

 

Tried Blackberry Tour, Blackberry Curve, 2 different Desktop PCs, and a laptop

 

Microsoft Outlook

PhD Student
Super_Dave
Posts: 945
Member Since: ‎01-10-2011
Message 6 of 20 (4,771 Views)

Re: ePrint won't print attachments

When you send an email with the attachment, does the email print but not the attachment?

I was an HP employee.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
Sandeepxxx
Posts: 2
Member Since: ‎04-14-2011
Message 7 of 20 (4,716 Views)

Re: ePrint won't print attachments

I can't print attachments either. Have tried all formats (jpeg, PDF, word docs). The email prints but the attachment doesn't. I have just purchased the 8500a pro.
Honor Student
Sandeepxxx
Posts: 2
Member Since: ‎04-14-2011
Message 8 of 20 (4,714 Views)

Re: ePrint won't print attachments

I use an iPhone 4 to forward the emails
Honor Student
hayleyspires
Posts: 2
Member Since: ‎06-16-2011
Message 9 of 20 (4,489 Views)

Re: ePrint won't print attachments

Attachments won't print on my 6500A plus either, only the covering email. Using a pc to send via outlook.

Student
Charlie4171
Posts: 1
Member Since: ‎06-16-2011
Message 10 of 20 (4,476 Views)

Re: ePrint won't print attachments

I am also having the same difficulty as those in this forum have expressed already.  I can send an e-mail to my home computer from M/S Outlook or GMail and the text will print out fine, but one normal JPeg photo sent as an attachment will not print.  So what's the good of sending these from another e-mail source if they will not print out the photos or attachments?

someone needs to respond to these issues.

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