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Honor Student
thedane9
Posts: 1
Member Since: ‎11-23-2010
Message 1 of 28 (39,942 Views)
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ePrinter HP Photosmart Premium C309 needs help with iPad

[ Edited ]

Hi

 

I am a bit confused regarding which printers support the new Apple AirPrint via iPad.

 

I have a so-called ePrinter wireless: HP Photosmart Premium C309g-m, which can not be found by Airprint on iPad.

 

Is this printer supported using the Airprint?

HP list show a Photosmart Premium e-AiO (B310), but I am unsure if this is the same printer and what B310 vs C309 actually means same or different printers?

 

If my C309 actually support Airprint - why does it not work with Airprint?

 

If C309 is not supported - when will that happen and how?

 

regards

 

Michael Iversen

Student
potte016
Posts: 1
Member Since: ‎11-24-2010
Message 2 of 28 (39,668 Views)

Re: ePrinter HP Photosmart Premium C309 needs help with iPad

 

 

I've got the same problem with the iPhone 4 and C309G/M.  Can't see it or print to it.  Is it supported?

 

Steve P

Student
kper
Posts: 1
Member Since: ‎11-25-2010
Message 3 of 28 (39,605 Views)

Re: ePrinter HP Photosmart Premium C309 needs help with iPad

I also have the C309.  I'm wondering if HP will make a firmware upgrade available to make the C309 Airprint-compatible or wherther they will try to force people to buy the 310.

Honor Student
Gfrabaron
Posts: 1
Member Since: ‎11-28-2010
Message 4 of 28 (38,779 Views)

Re: ePrinter HP Photosmart Premium C309 needs help with iPad

I also have the same problem and I have updated my software today but it did not help...
Honor Student
Colema14
Posts: 1
Member Since: ‎11-28-2010
Message 5 of 28 (38,728 Views)

Re: ePrinter HP Photosmart Premium C309 needs help with iPad

I have the same issue...when will a software upgrade be available. iPhone compatibility was a selling point on the box of the 309g. Thanks!
Master's Graduate
PrintApper
Posts: 516
Member Since: ‎12-05-2008
Message 6 of 28 (38,648 Views)

Re: ePrinter HP Photosmart Premium C309 needs help with iPad

The C309 does not support Airprint or ePrint.   

I am an HP employee.
Honor Student
MargaretT
Posts: 1
Member Since: ‎11-29-2010
Message 7 of 28 (38,606 Views)

Re: ePrinter HP Photosmart Premium C309 needs help with iPad

Helpful to know, but somewhat discouraging.  As an HP employee, can you recommend the most effective way to urge HP to support AirPrint on the C309?  I just bought my printer a month ago and told the sales guy I wanted to use it with my iPad.  Shouldn't he have known and warned me?  

PhD Student
Praveen_David
Posts: 465
Member Since: ‎11-19-2009
Message 8 of 28 (38,500 Views)

Re: ePrinter HP Photosmart Premium C309 needs help with iPad

We can still use c309g printer with iPad. All we need to do is install HP iPrint app in iPad and use it for printing provided printer should be connected in wireless.

 

iPrint - iPhone, iPad, iPod

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01616126&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

 

iPrint - Windows mobile, Nokia, Android

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01931972&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

 

Regarding AirPrint, visit the following link for the supported printers as of now and how to use it:

 

http://support.apple.com/kb/HT4356


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Honor Student
tarheels71
Posts: 2
Member Since: ‎12-07-2010
Message 9 of 28 (37,581 Views)

Re: ePrinter HP Photosmart Premium C309 needs help with iPad

Will this allow us to print from within Safari and email or do I have to access this app in order to print from the iPad?  Thanks for the help.

Honor Student
tarheels71
Posts: 2
Member Since: ‎12-07-2010
Message 10 of 28 (37,474 Views)

Re: ePrinter HP Photosmart Premium C309 needs help with iPad

The app didn't work with email attachments or Safari. What a disappointment. It's very frustrating getting a new printer and being told it will work with your iPad and then getting it home and realizing it doesn't.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation