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03-26-2012 02:39 PM
same here. I can login to efax website but my printer wont accept my credentials. Note that my efax number start with a +39 and unfortunately on the printer app there is not possibility to enter a + in the efax number...
05-03-2012 07:12 PM
For the login invalid message with eFax on the HP 7510, what fixed it for me was doing a factory reset. Go to the "Wrench" icon on the top right of the home screen -> Tools -> Restore Factory Defaults -> Click on "Yes, Restore Factory Defaults". After the printer reports that the restore was successful, sign into eFax again and you should be able to sign in with success. Hope it works for you, good luck to all those that bought this "wonderful" printer.
06-28-2012 08:12 AM
I have had the same issues with efax. This seems like a scam. Has anyone actually gotten this to work?
I havent tried the factory reset option yet. as I dont want to lose all my other settings. But ill have to try it.
Two of the main reasons I bought this printer over the Lexmark or Canon were the eFax and Airprint. Neither work.
07-13-2012 02:03 PM
hi please help i have tried to get efax working, i am supposed to get 20 free faxes to send/receive but i am unable to send any, i have followed all instructions setup from printer panel ect but no luck, i thought was problem with printer so exchanged for new 1 but still the same, for some reason efax does not recognise account as hp efax
08-13-2012 10:54 AM
10-16-2012 01:11 PM
I am trying to set up efax and the computer keeps saying that the email is already taken. however, it is impossible as it is my own domain name. what am i doing wrong?
03-19-2013 08:35 AM
I am having a major headache with efax.
Firstly there was all the wrong password/ failure to recognize messages that other people have had, and after setting up 2 new accounts and resetting the printer to factory defaults it all SEEMS OK.... except it does not send faxes!
Maybe it works with US 10 digit numbers, but trying to send a fax to 2 known, open, functioning numbers in the Netherlands and UK I get either a failure or a constant 'busy, re-trying'. As the message was that the fax had gone to efax's servers, the assumption is that the issue is at their end (and the fact that there is no 'out box' only 'sent' is not especially helpful in checking this).
My first email to them got a 1 line response - 'talk to hp'. Undaunted I have now signed up for their plus service to see if that improves anything. Well, it does improve the client service. The next message was 'you should not have upgraded. Talk to hp' (!)
Fair enough. Thing is, I bought a printer in good faith that it could send faxes. Which is something I need to do. And since I bought the thing in the Netherlands I naturally assumed it could send faxes there as well (I am using the country code without prefix and no leading '0' as per the instructions).
Anyone got any ideas before I go to HP and ask for my money back?
03-19-2013 11:12 AM
From my understanding, Free eFax does not work internationally if that is what you are having problems with. I know it may even say sent successfully but it is not going to work. You could receive eFaxes but it is the sending that will fail (limited to the 11 digit phone number - ex. Sending Recipient: 1-555-555-5555). Also, your router may have something to do with it since there is an Arris router (US/Comcast) that has a defect. Now that you purchased the eFax Plus, log into efax.com and setup your HP ePrint email as the receiving email and you should have no problems printing received faxes, however you may have better luck sending them from efax.com versus sending international faxes from the printer. I tried to find a website either at HP or eFax validating this information but I could only find information about the Arris brand router flaw with eFaxes not sending. People with this router can receive but they can not send. I hope this helps you!
03-19-2013 12:38 PM
Thanks for this, but the printer is dutch spec and sold in the Netherlands with fax sending capability - there is a clear statement that efax can send faxes internationally. What I simply cannot figure out is whether the fault I have is an HP issue or an efax one....