error message tells me I already have an account, but when I sign in, it says I don't.

[ldhkah]

I try to register for eprint and I get an error message saying I'm already registered. So I sign in and it says I don't. How do I register for eprint? It says I have an account, but I never registered on eprint. I guess at my password and it says they don'r recogize my email and password. I've tried like 12 times and it still doesn't work.

[Gordon_H · Accepted solution]

Do you have a Snapfish account? if so, try signing in by clicking on the Snapfish icon underneath Sign In (where it says Sign in with another account).

If you do have a Snapfish account already, AND it still won't let you sign into ePrint with it, go to Snapfish.com login page and click "Forgot Password". This way you can reset it. Once you have reset your password, by waiting for the reset email, then try logging in to ePrint center again by using the Snapfish login.

[ldhkah]

I finally figured that out, but it would have been nice if HP said specifically. I used snapfish 100 years ago and forgot all about it. I found that HP's answers to troubleshooting questions were worthless, unfortunately. It took me days to figure everything out on my own. I'm almost 55, so that may be part of the problem, but whenever I asked a question, all I got was the option to buy stuff or what this printer is capable of, not how to actually do it. Since you work for HP, perhaps you could pass this along.

Thanks for your help.