finding the email address for eprint

[macrojane]

I cannot seem to find the email address for the eprint center

[zack_hp]

What printer are you using?

Are you trying to set up ePrint for the first time?

Have you set up an ePrint Center account?

[macrojane]

printer is a 4620

trying to set up e print for the first time

cannot find the email address for my printer to set this up

thanks

[zack_hp]

Ok, once you set up your printer on the network, you will press the ePrint button on the printer. Once you press the ePrint button, the printer should print out a page that has your printer code on it. You will use that printer code to add your printer to your ePrint Center account.

Let me know if you need any further assistance. Thanks!

[macrojane]

I get a message on the small screen that says that says "web services ( eprint) could not be enabled.

[zack_hp]

The steps below typically resolve the issue you’re experiencing:

1. Unplug the power cord from the back of the printer.

2. Unplug the power cord from the back of your router (and modem, if separate from the router).

3. Wait 20 seconds, then plug the router (and modem, if applicable) back in.

4. Wait 30 seconds, then plug the printer back in and power it on.

5. Press the ePrint button on the printer's front panel, and it should try to connect to Web Services again.

Those steps usually resolve the issue, but if it still occurs you can try setting static network info for the printer (which sometimes helps to stabilize the printer's ability to get outside of your network, to the internet):

1.  Press the network icon at the top of the printer's screen and note the IP address.
 
2.  Enter the IP address into the address bar of a web browser on a computer and press enter or click the browser's go button. 
 
3.  The printer status page should be opened.  Click on Network at the top.

4.  Select Proxy Settings.
Note:  If you are prompted for a redirect, select OK.  If you receive a certificate warning, select the option that lets you continue anyway.
If you receive a Internal System Error, refresh the page until it loads the proxy settings.
 
5.  Verify that all fields are blank.  If they are not, clear them and make sure the Proxy Server requires authentication is unchecked and click apply.  You should get a success message.
 
6.  Click on IPv4 under the correct connection (wired or wireless) on the left.
Note:  If you only see IP Address Configuration and DNS Address Configuration with a yellow note, refresh the page until it loads completely.
 
8.  Leave the IP Address Configuration as Automatic IP.
 
9.  Change DNS Address Configuration to Manual DNS server.
 
10.  Enter 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Manual Alternate DNS Server.
 
11.  Click Apply and you should get a success message.
 
12.  Power off the printer for 30 seconds and then turn it back on to force the new settings to take effect.

[Ed_J]

I have an HP4620. I can print to it wirelessly just fine, but cannot enable the eprint function.  I keep reading of an "eprint" button.  I cannot locate any eprint buttons and the printed HP Network Configuration page does not even have an entry for email.

What am I doing wrong?

[garytech1]

@Ed_J
The ePrint button on the Officejet 4620 should be at the bottom of the printer's control panel. There is another way to enable web service and get started with ePrint. Using the Network Configuration page that you have already printed obtain your printer's IP address and this will be used to enable web service from your printer's EWS.

1. Enter the printer's IP address in a internet browser.
2. Select the Web Services Tab at the top.
3. On the left you should see option Print Info Page.
4. Select Print Info page.
5. Print the info Page this will be used to setup ePrint.

Let me know how it goes.