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05-03-2012 07:11 PM
I just purchased an HP Photosmart 7515 All-In-One eprinter Model C311a. I have connected to my internet network but I am unable to get the Web Services to work. I followed the problem solving directions but it still is not connecting. Any suggestions?
05-25-2012 03:45 PM
The first thing I would do is follow step six in this document to set a static IP: http://h10025.www1.hp.com/ewfrf/wc/document?docnam
When it askes for DNS information, enter in Google's DNS. Preferred DNS = 220.127.116.11 Alt DNS = 18.104.22.168
If that does not help, if you could provide me with the following information it would help me out. First, who is your ISP( Internet Service Provider, i.e. Comcast, AT&T, Verizon, ect.)? Second, who is the maker of your router? Lastly, what is the model number and firmware version of your router?