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Student
mncndrsn
Posts: 1
Member Since: ‎02-04-2012
Message 1 of 11 (10,178 Views)

how do i get my printer back online

How do i get my printer back online

Grad Student
D_P_George
Posts: 238
Member Since: ‎10-26-2011
Message 2 of 11 (10,143 Views)

Re: how do i get my printer back online

Hello mncndrsn,

 

If you printer is showing offline in ePrintCenter here are some steps to re-establish a connection to the ePrint Servers:

 

While the printer is still on, unplug the power cord from the printer, leave it unplugged for 30 seconds, then reconnect the power cord to the printer. Once plugged back in the printer should power on automatically.

 

If this does not resolve your issue then try this as well:

 

First, unplug the printers power cord while it is still on. Leave it unplugged and walk to the router. While the router is still on, unplug the power cord from the router, leave it unplugged for 30 seconds, then reconnect the power cord to the router. Once plugged back in the router should power on automatically. Now go back to the printer and plug its power cord back in. Once plugged back in the printer should power on automatically.

 

Feel free to reply back to this post if you are still experiencing issues.

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.
Student
GOJA2
Posts: 1
Member Since: ‎06-09-2012
Message 3 of 11 (9,776 Views)

Re: how do i get my printer back online

I tried both of your suggestions. My HP C6180 is still offline

Student
Gramma54
Posts: 1
Member Since: ‎03-20-2013
Message 4 of 11 (5,221 Views)

Re: how do i get my printer back online

Thanks so so much!! It worked to unplug my router and printer..  It is back on line THANKS

Honor Student
macnmac
Posts: 2
Member Since: ‎01-16-2014
Message 5 of 11 (1,820 Views)

Re: how do i get my printer back online

I tried the suggested unplugging and plugging back in which did not work...ugh

 

Honor Student
macnmac
Posts: 2
Member Since: ‎01-16-2014
Message 6 of 11 (1,819 Views)

Re: how do i get my printer back online

It did not work
Student
mobjack12
Posts: 1
Member Since: ‎06-10-2014
Message 7 of 11 (740 Views)

Re: how do i get my printer back online

 this did not put my printer back online.  Last week my internet provider accidentally cancelled internet, along with TV and now printer is offline. HP 2510 photosmart  HELP

Student
joev1946
Posts: 1
Member Since: ‎06-23-2014
Message 8 of 11 (606 Views)

Re: how do i get my printer back online

how do i get my hp printer back on line

HP Support Agent
Waterboy71
Posts: 3,593
Member Since: ‎09-03-2013
Message 9 of 11 (579 Views)

Re: how do i get my printer back online

Hello joev1946,

 

 

Please let me take a moment to say "Welcome" to the HP Forums.



I hope you enjoy your experience!

I see that you are having issues with getting your printer on line.

 


So I can better assist you, please respond with which Operating System you are running.


Which Windows Operating System am I running?


Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?


How Do I Find My Model Number?

 

I look forward to hearing from you.

 

Thank you for your time.

 

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


W a t e r b o y 71
I work on behalf of HP
Honor Student
webegebe
Posts: 3
Member Since: ‎06-25-2014
Message 10 of 11 (568 Views)

Re: how do i get my printer back online

I am using Windows 8.1 with a HP office jet 4630 all-in-one....... I frequently have my printer go "OFFLINE" even though my other online devices continue to function properly. I can normally get back online by recycling the modem but this requires shutting down my work laptop........  What am I doing to cause this?  and what can I do to prevent it in the future?

 

Thanks for any help you can give

webegebe

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