how do i get my printer back online (9087 Views)
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Student
mncndrsn
Posts: 1
Registered: ‎02-04-2012
Message 1 of 6 (9,087 Views)

how do i get my printer back online

How do i get my printer back online

Grad Student
D_P_George
Posts: 238
Registered: ‎10-26-2011
Message 2 of 6 (9,052 Views)

Re: how do i get my printer back online

Hello mncndrsn,

 

If you printer is showing offline in ePrintCenter here are some steps to re-establish a connection to the ePrint Servers:

 

While the printer is still on, unplug the power cord from the printer, leave it unplugged for 30 seconds, then reconnect the power cord to the printer. Once plugged back in the printer should power on automatically.

 

If this does not resolve your issue then try this as well:

 

First, unplug the printers power cord while it is still on. Leave it unplugged and walk to the router. While the router is still on, unplug the power cord from the router, leave it unplugged for 30 seconds, then reconnect the power cord to the router. Once plugged back in the router should power on automatically. Now go back to the printer and plug its power cord back in. Once plugged back in the printer should power on automatically.

 

Feel free to reply back to this post if you are still experiencing issues.

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.
Student
GOJA2
Posts: 1
Registered: ‎06-09-2012
Message 3 of 6 (8,685 Views)

Re: how do i get my printer back online

I tried both of your suggestions. My HP C6180 is still offline

Student
Gramma54
Posts: 1
Registered: ‎03-20-2013
Message 4 of 6 (4,130 Views)

Re: how do i get my printer back online

Thanks so so much!! It worked to unplug my router and printer..  It is back on line THANKS

Honor Student
macnmac
Posts: 2
Registered: ‎01-16-2014
Message 5 of 6 (729 Views)

Re: how do i get my printer back online

I tried the suggested unplugging and plugging back in which did not work...ugh

 

Honor Student
macnmac
Posts: 2
Registered: ‎01-16-2014
Message 6 of 6 (728 Views)

Re: how do i get my printer back online

It did not work
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