how do i get my printer back online

[Waterboy71]

Hello again sandilea,

Thanks for getting back to me with the computer information I requested.

Seeing that you're using a Brother Printer , please click on the following link for Brother Printer Support.

Thanks for your time.

Cheers,  

[ChristyRak]

I unplugged the power cord and unplugged the printer from the router.  It's still showing offline.  How do I get it to show online.

[Brillo1]

I did what you suggested but it is still off line.  Unplugged the printer and the router.  Printer says I am connected but the computer says I am offline.

[Brillo1]

I am running Windows 8.1 and an HP Officejet Pro 276dw

[KCKellyG]

I just wanted to say that this solution worked for me for both of our HP Printers (HP Officejet 7610 series; HP Photosmart Prem C410 series). I only had to unplug from the printer. I didn't have to do the extra step of unplugging it at the router too. I found it extremely helpful. "Re-booting is magical"!

[KEEPER3]

i can print from my iPhone but not my PC

[Drakster]

Hi @KEEPER3,

Thanks for reaching out to the HP Support Forums!

I see that you're unable to print from your PC but you can from your iPhone. I would be happy to look into this with you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

In order for me to assist you better, I may require more information, 

What is the error message you're receiving? 

Which operating system are you running? 

• Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
• Windows: How to Find the Windows Edition and Version on Your Computer.

In the meantime, please try the steps from one of these guides:

• Printer is Offline (Windows)
• 'Printer Offline' or 'Printer Not Responding' Message (OS X)

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂

[Jijohnso]

My HP Officejet Pro 8100 is reading offline. I have unplugged the printer. I also unplugged connections to router, waited over 30 seconds and replugged. Still offline

[The_Fossette]

Hi @Jijohnso

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that the printer is offline and you are unable to use the printer.

I’d love to help!

Follow the steps in the below link to fix this issue.

http://hp.care/2gWhxXY

Let me know how it goes. You have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Take care!

Cheers!

[Jordan01]

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@D_P_George wrote:

Hello mncndrsn,

If you printer is showing offline in ePrintCenter here are some steps to re-establish a connection to the ePrint Servers:

While the printer is still on, unplug the power cord from the printer, leave it unplugged for 30 seconds, then reconnect the power cord to the printer. Once plugged back in the printer should power on automatically.

If this does not resolve your issue then try this as well:

First, unplug the printers power cord while it is still on. Leave it unplugged and walk to the router. While the router is still on, unplug the power cord from the router, leave it unplugged for 30 seconds, then reconnect the power cord to the router. Once plugged back in the router should power on automatically. Now go back to the printer and plug its power cord back in. Once plugged back in the printer should power on automatically.

Feel free to reply back to this post if you are still experiencing issues

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