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Honor Student
Lindasking
Posts: 2
Member Since: ‎12-01-2013
Message 1 of 5 (1,587 Views)
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hp envy 4501

Got my new HP ENYY 4501 set up, went well. But the paper jams when I try to print the alignment page. Can't figure it out!

Honor Student
Saran73
Posts: 2
Member Since: ‎12-03-2013
Message 2 of 5 (1,443 Views)

Re: hp envy 4501

I just setup the printer, the paper jams frequently, any idea how to fix that.

Honor Student
Saran73
Posts: 2
Member Since: ‎12-03-2013
Message 3 of 5 (1,441 Views)

Re: hp envy 4501

Another problem is I am trying to register the product, but I could not find the claim code. The site is not informative enough to find claim code

Retired
Cheetah12
Posts: 3,707
Member Since: ‎11-04-2013
Message 4 of 5 (1,413 Views)

Re: hp envy 4501

[ Edited ]

Hello Everyone.

 

I understand you are experiencing issues with your printer. I know this is a brand new printer, but this HP document could resolve your issue on A 'Paper Jam' Message Displays on the Control Panel.

 

Please perform a Reset on your printer.

 

Go through the entire document and make sure this printer is plugged into a direct wall, not a surge protector.

 

If you are unable to receive a "Claim Code", then please perform these steps on Printer Claim Code.

 

If you have any further questions please let me know.

 

Ashley

I worked on behalf of HP.
Honor Student
Lindasking
Posts: 2
Member Since: ‎12-01-2013
Message 5 of 5 (1,352 Views)

Re: hp envy 4501

I ended up shutting down and running the carriage across the track. Started it up again. It works fine.
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