12-04-2013 05:56 PM - edited 12-11-2013 02:53 PM
I understand you are experiencing issues with your printer. I know this is a brand new printer, but this HP document could resolve your issue on A 'Paper Jam' Message Displays on the Control Panel.
Please perform a Reset on your printer.
Go through the entire document and make sure this printer is plugged into a direct wall, not a surge protector.
If you are unable to receive a "Claim Code", then please perform these steps on Printer Claim Code.
If you have any further questions please let me know.