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iPhone 4 & HP 7510e (787 Views)
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Top Student
sapi100
Posts: 7
Registered: ‎04-16-2012
Message 1 of 6 (787 Views)

iPhone 4 & HP 7510e

Why I can not print from iPhone 4 to my newly purchased HP Photosmart 7510 Printer C311?
When first installing the printer did print function once but since only "Airprinter not found" text appears on my iPhone4.

All on the same network.
I've tried rebooting arte everything, router, HP printer and iPhone 4.
I also have the latest firmware on all devices.
Maybe my TP-Link WR941 router does not support the feature anything with Multicast DNS, Bonjour?
Is this wasted motion necessary to use additional App to print?

Apps from HP

HP PrinterControl not working

HP home&biz working (not scan)

 
I use this printer from 2 laptop and ePrint without problem.
 
rgds
sapi
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Regents Professor
ShlomiL
Posts: 7,103
Registered: ‎01-03-2011
Message 2 of 6 (783 Views)

Re: iPhone 4 & HP 7510e

Hello sapi,

 

First, please verify the printer have the latest firmware installed by following the steps below:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02979046&cc=us&dlc=en&lc=en&product=5070121&tmp...

 

If the issue persists, it seems as the router does not support Multicasting indeed.

According TP-Link's article below, thos are the steps to enable Multicasting within any TP-Link router:

http://www.tp-link.com/en/article/?id=360

However, any of those steps don't seem to be provided by the WR941 settings.

I would recommend you to contact TP-Link support and verify it, altight is indeed seems the case.

 

Hope it helps,

Shlomi

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Top Student
sapi100
Posts: 7
Registered: ‎04-16-2012
Message 3 of 6 (780 Views)

Re: iPhone 4 & HP 7510e

Nothing new firmware for the HP 7510e now

My router firmware is the last new one with IGMP support
Look here:
http://www.tp-link.com/en/support/download/?model=TL-WR941ND&version=V4

But I can not see in the router setup where I can change.

Why does not HP Printer Control Apps?
My printer is supported.

Maybe HP should make new firmware for HP7510e?

rgds
Sapi

 

 
 
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Regents Professor
ShlomiL
Posts: 7,103
Registered: ‎01-03-2011
Message 4 of 6 (778 Views)

Re: iPhone 4 & HP 7510e

Hi sapi,

Both Airprint, ePrint home & Biz scanning and ePrint control relies on Multicasting.

 

Although IGMP support been added, it is not clear if this is IGMP1 or IGMP2.

Regardless, Multicast and IGMP are two different terms, although they may affect each other for some specific tersm.

As mentioned by the article above, both of the settings should be changed.

 

IGMP support do not indicate any Multicast support.

 

As mentioned above, I believe you will get the most accurate answer from TP-Link support. After all they know their products the best.

 

i won't suspect any firmware issue as I personally used the specific model with no issues from an iPhone.

you can always try setting an ad hoc connection (direct connection between the printer and the iPhone) although I have no doubts that you will find that any of the features will become fully functional.

 

Regards,

Shlomi

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Top Student
sapi100
Posts: 7
Registered: ‎04-16-2012
Message 5 of 6 (776 Views)

Re: iPhone 4 & HP 7510e

I get this mail now from TP-Link Support

 

Thank you very much for your email .

Sorry to tell you that TL-WR941ND V4 can’t support airprint.We only have beta firmwares for airprint with TL-WR1043ND and TL-WR941ND V2/V3。

 

as HP and Apple firmware works but not TP-Link router

I need new router with IGMP v2 support

 

Otherwise thanks for help

 

rgds

sapi

 

 

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Top Student
sapi100
Posts: 7
Registered: ‎04-16-2012
Message 6 of 6 (736 Views)

Re: iPhone 4 & HP 7510e

Now All working.

 

I bought a new router TP-Link WR1043ND and with the new firmware (v.3.13.12) works AirPrint / Bonjour function.

I think they forget to inform users that not enough a printer with AirPrint but the router must also support this feature and many router does not support Apple's Bonjour.

 
rgds
sapi
 
 
 
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