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AmyFaas
Posts: 1
Member Since: ‎09-05-2012
Message 1 of 3 (433 Views)

installed new black ink , printer will not print black and white on the office jet 4620

HP Office jet 4620  Windows 7

 

I can not get the printer to print the black cartridge.  i have installed a new one and I cleaned the print head still nothing.  It will not copy please advise what steps i should take

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Bob_Headrick
Posts: 15,930
Member Since: ‎11-17-2008
Message 2 of 3 (430 Views)

Re: installed new black ink , printer will not print black and white on the office jet 4620

The troubleshooting steps in this document may help resolve the issue.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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dtreilly
Posts: 1
Member Since: ‎01-16-2014
Message 3 of 3 (103 Views)

Re: installed new black ink , printer will not print black and white on the office jet 4620

my HP Office Jet 4620  prints from  computer but will not copy and print?

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