09-05-2012 01:31 PM
HP Office jet 4620 Windows 7
I can not get the printer to print the black cartridge. i have installed a new one and I cleaned the print head still nothing. It will not copy please advise what steps i should take
09-05-2012 02:26 PM
The troubleshooting steps in this document may help resolve the issue.
Bob Headrick, Microsoft MVP Windows Expert - Consumer, HP Expert
I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.
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