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Honor Student
sgizzo
Posts: 4
Member Since: ‎10-25-2011
Message 1 of 21 (18,129 Views)
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my hp officejet 6500a keeps giving me Paper Mismatch Error

I have a HP 6500A Plus (and use Windows XP)  I have tried to shut down and unplug and reconnect. I have also gone into the printer icon and made sure the Paper Format stated, "Plain" and it still will not print a document. Any suggestions?

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Binary_Zen
Posts: 821
Member Since: ‎08-12-2009
Message 2 of 21 (18,125 Views)

Re: my hp officejet 6500a keeps giving me Paper Mismatch Error

Paper mismatch errors usually pertains to the paper size. Check to make sure the paper size set on the computer is the same as the paper size in the printer tray.

Binary_Zen (worked at HP )

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Honor Student
sgizzo
Posts: 4
Member Since: ‎10-25-2011
Message 3 of 21 (18,122 Views)

Re: my hp officejet 6500a keeps giving me Paper Mismatch Error

They both say "Tray 1" and set for Plain Paper. (81/2x11)

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sgizzo
Posts: 4
Member Since: ‎10-25-2011
Message 4 of 21 (18,119 Views)

Re: my hp officejet 6500a keeps giving me Paper Mismatch Error

When I go to print out an email, it works.  When I try to print a document (MS Word, a FAX) it gives me the error.

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Binary_Zen
Posts: 821
Member Since: ‎08-12-2009
Message 5 of 21 (18,103 Views)

Re: my hp officejet 6500a keeps giving me Paper Mismatch Error

The MS Word document you opened might have been set for Fax - legal size or a size other than 8.5x11. In Word look for page layout and make sure it is set for 8.5x11 (Letter).

Binary_Zen (worked at HP )

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Honor Student
sgizzo
Posts: 4
Member Since: ‎10-25-2011
Message 6 of 21 (18,080 Views)

Re: my hp officejet 6500a keeps giving me Paper Mismatch Error

It was set to "Letter" size paper.  Now, it doesn't even want to let me print an email.  The same error just reoccurs, no matter what I try to print.

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Greg1971
Posts: 10
Member Since: ‎10-17-2011
Message 7 of 21 (18,071 Views)

Re: my hp officejet 6500a keeps giving me Paper Mismatch Error

 

This Printer has a firmware update that address the issue you seem to be having.

1. To update the firmware go to www.hp.com/support -Select Drivers & Software- enter 6500a plus for the product number

2. On the next page select your Operating system (windows xp)

3. Step two-select a download- click on the firmware- download and run the firmware update

 

To do the firmware update, you will need to be connected by usb.  If it is a wireless setup, just connect the usb cable to run the firmware, you do not have to install the printer by usb.

 

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided! If you are not sure how to do this, please see the links below.
I am a Printer Tech for HP.
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Fomalt
Posts: 1
Member Since: ‎02-07-2012
Message 8 of 21 (17,609 Views)

Re: my hp officejet 6500a keeps giving me Paper Mismatch Error

I was having this exact same problem and this Firmware update solved it!!

 

Thank you so much!

Student
eileenk
Posts: 1
Member Since: ‎02-12-2012
Message 9 of 21 (17,516 Views)

Re: my hp officejet 6500a keeps giving me Paper Mismatch Error

Thanks so much for the tip to update the firmware.  Everything works now.

I changed the settings to print photo quality, which worked just fine.  When I switched back to the standard settings, the paper mismatch error messages appeared. 

Now I'm able to print again!  Hurray.

Student
Matt58503
Posts: 1
Member Since: ‎03-14-2012
Message 10 of 21 (17,049 Views)

Re: my hp officejet 6500a keeps giving me Paper Mismatch Error

This printer is GARBAGE.  Replaced it with an Epson today.  Nice work HP.

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