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06-15-2012 02:17 PM
It may be that you have a SnapFish.com account. Alot of long time customers of HP have SnapFish.com accounts and do not realize it. One of the printer software releases signed customers up automatically, and most people did not know, or forgot, because they never used it. Try going to SnapFish.com and using the forgot password link at the log in screen there. Once you have the password reset, go to ePrintCenter.com and use the SnapFish.com log in information to log in. If that does not help you may need to contact SnapFish.com directly to have them delete the account, or use a different email to register with. Another fix that I have come across is actually recreating a SnapFish.com account, if SnapFish says no account exists, or no email comes, when you try and reset your password there.
You can find more information on alternate ways to manage your apps here:
If you need more help, let me know.