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05-17-2012 10:10 AM
I got a brand new 5510 e-all-in-one
It is connected to my wifi modem and my 2 laptops are connected too.
I can print from both my laptops to the printer, scan is working, etc.
However, I can't set up the ePrint ...
When I thouch the screen of the printer to set-up the ePrint, I got:
So I click "yes". Then I got:
"Periodic product updates are required. Accept future updates".
So I click "yes" (even I tried "no", but same result). Then I got an error message:
"The download was unsuccessful. Touch Retry to restart downloading or Ok to Exit."
Anybody can advise me what is the issue ?
Is it my wifi modem which is not leeting the printer go onto internet but still allows it to speak with both my laptops ?
Thank you for your help and advice on how to procceed as I'm not good at all this electronics stuff ..
Solved! Go to Solution.
05-18-2012 09:49 AM
I hope you are doing well and welcome to the HP forums;
Ok assuming that any of your Laptops have Win XP or Later; Try this tool to see if it finds any error. GO HERE
Let me know the outcome if you still need assistance I will do my best to help you;
05-21-2012 07:58 PM
However, except the fact that I can see a red cross between the printer and the ePrint, it doesn't help to solve the issue ...
I'm sure there is something with my modem, proxy stuff ... but I can't solve that alone :s
So if you have any idea, I'm keen to try anything !
05-22-2012 01:22 PM
Hello there again
Did the tool gave you any error code or something other than the red X or cross between the printer & the symbol of eprint? Let me know.
Make sure that your router have the latest firmware and the printer does as well.
Did you sign-in to the service in HPeprint.com and have all information related the printer if you have not
Before doing this try the troubleshooting article in HPePrint help. GO HERE
and before that trying all this you can read this post in regards troubleshooting ePrint Click here
If you have done all this try this:
- Clearing all internet history and more importantly Cookies.
- Restart both the computer and the printer, try to reconnect to HP ePrint. if that did not work
- IF this is a viable option for you. Use another browser i.e. firefox, chrome,Safari or Internet explorer.
- Try disabling all security application to see if a process is getting stop or Quarantine by one of them.
Let me know the outcome I will do anything I can to assist you furhter if needed.
Hope this helps:
Remember . . .
05-22-2012 08:08 PM
07-08-2012 07:29 PM
I gave back the printer to the shop(Office Depot).
they sent it back to HP technical center and kept if for 29 days !!!! while it was a brand new printer ...
Any way, now it's working, I'm sure there was a driver/software missing in it fromits construction ...
07-09-2012 01:50 PM
I am glad that is working now RomZZ;
Comeback if you have any questions or concerns and I will do my best to help you.
Regards and best of luck to you!
07-09-2012 02:02 PM
Maiash Sorry to learn that you are having this issue;
Aer refering to the HP Photosmart 5510 e-All-in-One Printer - B111a?
What Operating System are you using?
What router Brand and model? Is the router udated to the latest firmware?
How the printer is connected to the network by WIFI?
Let's take several steps to try to fix or isolated the issue.
Let's make sure that the firmware of the printer is up to date.
This is the main support page for your printer,
Go to software and drivers download and select your operating system. Upgrade the firmware of the printer.
let me know if you still having the issue I will do my best to assist you.