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07-22-2012 07:14 AM
I get the following error message when sending e-mails with attachments to my photoprinter - Photosmart 6510 (b211e):
The print job was cancelled because the print job could not be printed at this time due to an issue with the service. Please try again later.
In-line text prints perfectly... no luck with attachments (PDF, jpg and Word doc).
07-23-2012 08:17 AM - edited 07-23-2012 08:39 AM
Hi bidyabijay; Welcome to the HP forums;
this can be cause by several reasons that can cause this issue to from the size of the attachment ()must be 5mb's to the amount of there of (10 attachments);
Bear in mind there is a 5 MB limit to the email and a 5MB limit to each attachment. HP ePrint supports a maximum of 10 attachments to a single email. Emails that exceed these limits will not print.
Also there are limitations to the type of email attachements you can print Although I notice that the ones that that you mention are inlcuded in the formats that should be able to print.
I wanted to provided this information for your reference in the future and for other user that may read this post. this are the supported types;
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel*
- Text files (.txt)
- Images (bmp, jpg, png, gif, tiff)
This article will provide troubleshooting steps for most of them and should help you to fix this issue.
Let me know the outcome and I will do my best to help you.