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Honor Student
Posts: 3
Member Since: ‎03-25-2012
Message 1 of 7 (4,566 Views)
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printer (HP Photosmart 6510 ) What is proxy address & where can I find it?

 
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Re: printer (HP Photosmart 6510 ) What is proxy address & where can I find it?

You should not need the proxy address.

 

The steps below typically resolve the issue you’re experiencing:

1. Unplug the power cord from the back of the printer.

2. Unplug the power cord from the back of your router (and modem, if separate from the router).

3. Wait 20 seconds, then plug the router (and modem, if applicable) back in.

4. Wait 30 seconds, then plug the printer back in and power it on.

5. Press the ePrint button on the printer's front panel, and it should try to connect to Web Services again.

Those steps usually resolve the issue, but if it still occurs you can try setting static network info for the printer (which sometimes helps to stabilize the printer's ability to get outside of your network, to the internet):

1.  Press the wireless icon at the top of the printer's screen and note the IP address.
 
2.  Enter the IP address into the address bar of a web browser on a computer and press enter or click the browser's go button. 
 
3.  The printer status page should be opened.  Click on Network at the top.
 
4.  Click on Networking on the left.
 
5.  Select Proxy Settings.
Note:  If you are prompted for a redirect, select OK.  If you receive a certificate warning, select the option that lets you continue anyway.
If you receive a Internal System Error, refresh the page until it loads the proxy settings.
 
6.  Verify that all fields are blank.  If they are not, clear them and make sure the Proxy Server requires authentication is unchecked and click apply.  You should get a success message.
 
7.  Click on Network Address (IP) on the left.
Note:  If you only see IP Address Configuration and DNS Address Configuration with a yellow note, refresh the page until it loads completely.
 
8.  Leave the IP Address Configuration as Automatic IP.
 
9.  Change DNS Address Configuration to Manual DNS server.
 
10.  Enter 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Manual Alternate DNS Server.
 
11.  Click Apply and you should get a success message.
 
12.  Power off the printer for 30 seconds and then turn it back on to force the new settings to take effect.

 

Let me know if I can assist you further. Thanks!

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Master's Graduate
Posts: 369
Member Since: ‎01-11-2012
Message 2 of 7 (4,561 Views)

Re: printer (HP Photosmart 6510 ) What is proxy address & where can I find it?

You should not need the proxy address.

 

The steps below typically resolve the issue you’re experiencing:

1. Unplug the power cord from the back of the printer.

2. Unplug the power cord from the back of your router (and modem, if separate from the router).

3. Wait 20 seconds, then plug the router (and modem, if applicable) back in.

4. Wait 30 seconds, then plug the printer back in and power it on.

5. Press the ePrint button on the printer's front panel, and it should try to connect to Web Services again.

Those steps usually resolve the issue, but if it still occurs you can try setting static network info for the printer (which sometimes helps to stabilize the printer's ability to get outside of your network, to the internet):

1.  Press the wireless icon at the top of the printer's screen and note the IP address.
 
2.  Enter the IP address into the address bar of a web browser on a computer and press enter or click the browser's go button. 
 
3.  The printer status page should be opened.  Click on Network at the top.
 
4.  Click on Networking on the left.
 
5.  Select Proxy Settings.
Note:  If you are prompted for a redirect, select OK.  If you receive a certificate warning, select the option that lets you continue anyway.
If you receive a Internal System Error, refresh the page until it loads the proxy settings.
 
6.  Verify that all fields are blank.  If they are not, clear them and make sure the Proxy Server requires authentication is unchecked and click apply.  You should get a success message.
 
7.  Click on Network Address (IP) on the left.
Note:  If you only see IP Address Configuration and DNS Address Configuration with a yellow note, refresh the page until it loads completely.
 
8.  Leave the IP Address Configuration as Automatic IP.
 
9.  Change DNS Address Configuration to Manual DNS server.
 
10.  Enter 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Manual Alternate DNS Server.
 
11.  Click Apply and you should get a success message.
 
12.  Power off the printer for 30 seconds and then turn it back on to force the new settings to take effect.

 

Let me know if I can assist you further. Thanks!

If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!

Although I work for HP, my posts and replies are my own opinion and not those of HP.
Honor Student
Posts: 3
Member Since: ‎03-25-2012
Message 3 of 7 (4,551 Views)

Re: printer (HP Photosmart 6510 ) What is proxy address & where can I find it?

Thank you! Your solution was very helpful. I had no trouble going through the procedure that you sent to me.

It automatically printed out the acceptance to the eprintcenter.

Does this type of situation happen often? What would cause this to happen? I printed out your instructions if there is a further problem.

Master's Graduate
Posts: 369
Member Since: ‎01-11-2012
Message 4 of 7 (4,548 Views)

Re: printer (HP Photosmart 6510 ) What is proxy address & where can I find it?

Great! I am glad that I was able to help you out! This problem seems to happen when the printer is unable to get out of your local network. When you set the static information, it "opens" the door to the "outside" world if you will. You shouldn't have to worry about it happening again! If you do, you have the instructions! Thanks Again!

If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!

Although I work for HP, my posts and replies are my own opinion and not those of HP.
Honor Student
Posts: 3
Member Since: ‎03-25-2012
Message 5 of 7 (4,546 Views)

Re: printer (HP Photosmart 6510 ) What is proxy address & where can I find it?

Thanks Again!!!!!!
Student
Posts: 1
Member Since: ‎12-26-2014
Message 6 of 7 (729 Views)

Re: printer (HP Photosmart 6510 ) What is proxy address & where can I find it?

Greetings, late to this thread but same problem. However after following all these steps I get only a "printer processing your request" and then it fails. thanks for your help.

HP Support Agent
Posts: 4,020
Member Since: ‎09-03-2013
Message 7 of 7 (696 Views)

Re: printer (HP Photosmart 6510 ) What is proxy address & where can I find it?

Hi @McB753

 

Welcome to the  HP Support Forums.  I see that you have encountered an issue when trying to follow enable the web services on your Photosmart 6510 printer.

 

I have a different set of instructions where you don’t need to mess around with the proxy server settings.  You will still be setting a manual IP address and manual DNS servers for the printer.  I have include the link to the other post that has the steps, with screen shots on how to do this.  Please don’t worry that the screen shots are for a Photosmart 7510 printer, the steps and the screens will be the same. 

 

Please let me know the outcome.

Regards,
Happytohelp01

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