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Top Student
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Member Since: ‎02-26-2014
Message 1 of 16 (859 Views)
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printing from email

I'm trying to print a picture from my email onto regular letter size paper, but it will only try to print the photo onto 4x6 photo paper.

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Re: printing from email

Does the e-mail that you are trying to print have a photo or image attached to it?

 

If there is a photo attached, the printer will call for photo paper to print this and then print the main body of text on A4/letter.

 

The default setting for e-Print enabled printers is to print text using plain paper from the main tray and photos with photo paper from the photo tray.

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Associate Professor
Posts: 1,382
Member Since: ‎10-23-2013
Message 2 of 16 (833 Views)

Re: printing from email

Hi There,

 

Try removing the 4x6 photo paper. The printer should then print to the  letter paper that you have loaded.

 

"Although I work for HP, I'm speaking for myself and not on behalf of HP"
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Top Student
Posts: 8
Member Since: ‎02-26-2014
Message 3 of 16 (819 Views)

Re: printing from email

I did that and it says that the tray is empty and I should put more 4X6's in.

Associate Professor
Posts: 1,382
Member Since: ‎10-23-2013
Message 4 of 16 (793 Views)

Re: printing from email

Are you printing from a mobile device or windows laptop/PC?

 

If you're printing using windows then you should select the main tray for the paper source rather than "automatically select". You'll also neeed to designate letter as the paper size. Plase see the example below:

 

Paper source.JPG

 

 

"Although I work for HP, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Top Student
Posts: 8
Member Since: ‎02-26-2014
Message 5 of 16 (787 Views)

Re: printing from email

Yes, that is set to main tray. I also have it set to main tray directly onto my printer settings.

Associate Professor
Posts: 1,382
Member Since: ‎10-23-2013
Message 6 of 16 (784 Views)

Re: printing from email

[ Edited ]

You will also need to select everyday printing below. If you have photo printing selected, the printer will call for photo paper. Try selecting paper trype as plain pape, if you've not alrady done so.

 

 

 

Paper source.JPG

 

 

"Although I work for HP, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Top Student
Posts: 8
Member Since: ‎02-26-2014
Message 7 of 16 (747 Views)

Re: printing from email

I don't get an option to choose how to print it when I print from email.

Associate Professor
Posts: 1,382
Member Since: ‎10-23-2013
Message 8 of 16 (714 Views)

Re: printing from email

Are you printing from a mobile device or PC/Laptop?

"Although I work for HP, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Top Student
Posts: 8
Member Since: ‎02-26-2014
Message 9 of 16 (707 Views)

Re: printing from email

Laptop
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Associate Professor
Posts: 1,382
Member Since: ‎10-23-2013
Message 10 of 16 (699 Views)

Re: printing from email

Sorry for the additional questions - what operating system and e-mail are you using?

 

If you are able to sleect print file when viewing your e-mail then the following screen should have a print preferences option where you can toggle the options above.

"Although I work for HP, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
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