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Honor Student
Bob-57
Posts: 2
Member Since: ‎11-07-2013
Message 1 of 4 (211 Views)

printing from smart phone

I have sent photos and an email to my HP from my iphone. I doesnt print the photo or the body of the email, only a blank sheet that says sent from my iphone. What am I missing?

Associate Professor
AuntieEm
Posts: 1,378
Member Since: ‎04-21-2011
Message 2 of 4 (210 Views)

Re: printing from smart phone

Hello,

 

Please let us know what iOS version you are using? What printer are you trying to print to? Are you printing through Airprint or through an app?

Thank you.

I am an HP employee.

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Honor Student
Bob-57
Posts: 2
Member Since: ‎11-07-2013
Message 3 of 4 (194 Views)

Re: printing from smart phone

IOS 702.  HP 6600 series.  Trying to print by email so not through an app.

Associate Professor
AuntieEm
Posts: 1,378
Member Since: ‎04-21-2011
Message 4 of 4 (153 Views)

Re: printing from smart phone

Hi Bob-57

 

I am recommending this document regarding your issue on eprint not printing to your printer:

 

ePrint job did not print

 

If you are sending the print job via an email address, make sure that the email is typed correctly. Make sure that you have registered with HP Connected. If you are registered with HP Connected, you can check in your account and see if the email was printed, if there was an error or if there was some other issue.

 

I highly encourage you to check out the referenced document for tips on printing via email.

I am an HP employee.

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Please mark the post that solves your problem as Accepted Solution

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