server connection error 403 on photosmart 5520

[sycamore3]

I use an ipad2 with the printer. You can no longer scan using the printer you have to do it through the AiO (All In One) app.
Download the app the follow the instructions on the app and it will scan etc

[sycamore3]

Download the AiO app and then you scan through the app instead of the printer

[stargazer11]

Hi, Would you kindly be able to reply with the solution to Error 403 please.

Many thanks

[happytohelp01]

Hi @stargazer11,

Welcome to the HP Support Forums. I gather that you are getting a connection error message when trying to use the scan to email feature of your Photosmart 5520 printer.

Please follow the steps below.

1. Please turn off your printer. 
2. Please turn off your router.  If your router doesn’t have an on/off switch, please unplug the power cord from the router.
3. After waiting a full 60 seconds please turn on your router (or plug it back in). 
4. After the router has completed its startup routine please turn on your printer.
5. After the printer has completed its startup routine, please test the scan to email feature.  If it works there no need to continue with any further trouble shooting steps.
6. Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this.   Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
7. Please test the scan to email feature.  If it works there is no need to continue with any further trouble shooting steps.
8. Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click hereto find the Technical Support number for your country/region.

Thank you and have a nice day.

[Martinpuk]

Can you send me the semi restore procedures as I have the same problem error 403 on my hp 5524
Thanks for your help

[Mblanc]

Thanks a bunch, this has worked for me. Basically, this consists in resetting the web services of the printer manually from your internet browser.

Best,

Matthieu

[swisst27]

I cannot scan to email sever error 403
Can any one help

[Joshj0sh18]

hello I have got a printer HP photosmart 5520. The problem is when I am about to scan a form going to my email it says server connection error 402. But still im connected to the internet. Can somebody help me on this. though im not a computer expert. 

[Joshj0sh18]

Hi kyle, can you send me the steps as well please. thanks. Got the same problem.

[happytohelp01]

Hello folks,

Welcome to the HP Support Forums.  I see that you are getting a connection error message with your Photosmart 5520 printers.  

Please follow the steps below.

1. Please turn off your printer. 
   
   
2. Please turn off your router.  If your router doesn’t have an on/off switch, please unplug the power cord from the router.
   
   
3. After waiting a full 60 seconds please turn on your router (or plug it back in). 
   
   
4. After the router has completed its startup routine please turn on your printer.
   
   
5. After the printer has completed its startup routine, please test the scan to email feature.  If it works there no need to continue with any further trouble shooting steps.
   
   
6. Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this.   Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
   
   
7. Please test the scan to email feature.  If it works there is no need to continue with any further trouble shooting steps.
   
   
8. Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.