HP Support Forums
Join in the conversation.
02-24-2012 06:17 PM
HP OfficeJet Pro 8500A Plus,
This is a replacement printer and I would like to use the E print feature, The Eprint had to be registered to another user, and It wont let me set it up, I am useing a Mac as my ,home computer.
Thanks to anyone
02-24-2012 07:34 PM
I believe the prior owner must remove it from their ePrint before you can set it up on a new account
Although I am not affiliated with HP, please give Kudos if I've answered your question
02-24-2012 09:10 PM
Generally if it was set up with a previous owner you would be able to turn webservices off and then on to remove the link to their account. In most cases you would not want to do this as it will lose all of your settings, but since you are the new owner it should not be an issue.
Are you getting any specific errors when you attempt to set this up? (account already exists with this email, invalid printer code, etc)
--- If my answer was helpful please click the "Kudos" star.
If your problem is solved please click the "Accept as Solution" button ---->