when I sign to eprint center I get this error message Ajax submit failed: error =403, Forbidden

[lastig]

When I sign in to the eprint enter I get the following error message

Ajax submit failed: error =403, Forbidden

[RobertoR · Accepted solution]

Hope you are doing well and welcome to the HP Forum.
Sorry to learn that you are having this issue.

Let's do this 1st

-  Reboot the computer.
-  Open the browser (Internet Explorer, chrome, FireFox, Safari,Opera ) of your preference and clear cookies  and internet (Browsing) history. In the browser of your preference try singing-in or registering to e-print.

If the above did not solved your issue, Please try this;
- Use another browser (Internet Explorer, Chrome, firefox, safari, Opera).


Also this is what I heard from other members of the forum.

I heard here (other members of the community) that there is an issue that engineer are working on diligently that may be affecting this particular process. At the same time I know that other members have some success using this steps aforementioned.

Hope this helps!
RobertoR

[lastig]

Your solution worked! I was able to sign-in and set up my printer.

Thanks

[jcolumbia]

I followed Roberto...'s instructions, except that all I did was was clear history/cookies.  Using Firefox > Tools > Clear Recent History, I checked all the boxes and cleared for the appropriate time period.  I did NOT reboot first, its worth trying without rebooting first.