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Hi I hope you are doing well and welcome to the HP forum;
If you are using Mac OS (Any version) use this Article GO HERE
If you are using windows run this tool Click here
For the next post please read this 1st OPEN THIS it will give a better idea on how to post to get more members to understand your problem and more importantly to help you solve your issue. which I am confident is your goal.
Hope this helps and let me know if I can assist you further;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance! 
