where is my proxy address (41124 Views)
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Student
pennindm
Posts: 1
Registered: ‎01-08-2012
Message 1 of 52 (41,124 Views)
Accepted Solution

where is my proxy address

where can I find my proxy address and the printer code on the HP officejet 6500A Plus

Grad Student
D_P_George
Posts: 238
Registered: ‎10-26-2011
Message 2 of 52 (41,102 Views)

Re: where is my proxy address

Hello pennindm,

 

You should not need to enter a proxy address unless this printer is connected to a business network which has a proxy server on it which requires that devices use a proxy address to connect to the internet. If you are receiving this message when trying to enable Web Services then here are some steps you should try to get past this message:

 

1. While the printer is still on, unplug the power cord from the printer, leave it unplugged for 30 seconds, then reconnect the power cord to the printer. Once plugged back in the printer should power on automatically.

 

2. If step 1 does not resolve the issue then try this: First, unplug the printers power cord while it is still on. Leave it unplugged and walk to the router. While the router is still on, unplug the power cord from the router, leave it unplugged for 30 seconds, then reconnect the power cord to the router. Once plugged back in the router should power on automatically. Now go back to the printer and plug its power cord back in. Once plugged back in the printer should power on automatically.

 

Feel free to reply to this post with any further questions and I will try to assist you.

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.
Honor Student
amayume08
Posts: 3
Registered: ‎02-01-2012
Message 3 of 52 (41,054 Views)

Re: where is my proxy address

hi,i was experiencing the same problem regarding proxy server and port set up using my hp photosmart 5510. i tried to to what you said and still encountering the same problem. Hope you can assit me on this. Best Regards
Honor Student
nyabinghi
Posts: 3
Registered: ‎02-02-2012
Message 4 of 52 (41,047 Views)

Re: where is my proxy address

Hi,

I have this issue too, I tried what you

 

Grad Student
D_P_George
Posts: 238
Registered: ‎10-26-2011
Message 5 of 52 (41,043 Views)

Re: where is my proxy address

Hello nyabinghi,

 

If you have already performed the steps I mentioned above and are still having issues then there may be some steps you can try to get this working for you.

 

1. Find out the IP address of the printer by pressing the wireless icon from the front panel of the printer.

2. Open a browser on your computer that is connected to the same network as the printer. Type the IP address of the printer into the browser's address bar. (i.e. http://192.168.1.5)

3. Once you are in the webpage with the printers settings, click on the 'Network' tab.

4. On the left side of the page click on the Network Address (IP) underneath the Networking heading.

5. Click on the radio button next to Manual IP and then click the 'Suggest a Manual IP Address' button to have the system assign you a Manual IP address.

6. In the Manual DNS Server boxes type the following:

Manual Preferred DNS Server: 8.8.8.8

Manual Alternate DNS Server: 8.8.4.4

7. Press the Apply button to save these changes

 

Once you have saved the Manual IP settings you should power cycle the printer by unplugging the power cord from the printer, leaving it unplugged for 30 seconds, then reconnecting the power cord to the printer. Once plugged back in the printer should power on automatically.

 

Once the printer has powered back on try enabling Web Services again and see if it will allow you to connect.

 

Please let me know if this helps with your issue so I can help you further if needed.

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.
Honor Student
amayume08
Posts: 3
Registered: ‎02-01-2012
Message 6 of 52 (41,034 Views)

Re: where is my proxy address

i did what you said and it's now working!kudos!
Honor Student
nyabinghi
Posts: 3
Registered: ‎02-02-2012
Message 7 of 52 (41,017 Views)

Re: where is my proxy address

Thank you very much, this worked for me
Top Student
njande75
Posts: 3
Registered: ‎01-12-2012
Message 8 of 52 (40,989 Views)

Re: where is my proxy address

Hallelujah!!!  I have been fighting this for months.  Thank you, this worked. 

Student
Vinniek
Posts: 1
Registered: ‎02-13-2012
Message 9 of 52 (40,912 Views)

Re: where is my proxy address

Hello,

 

I have a OfficeJet Pro 8600 Plus, and I'm have problems with Web Services; I'm not able to enable the connection. I tried some of the items you have listed for the other models, but still no luck...

 

I followed thru the steps to enter the proxy address but still no luck.

 

Any assistance will be greatly appricated.

 

Thank you,

VinnieK

Grad Student
D_P_George
Posts: 238
Registered: ‎10-26-2011
Message 10 of 52 (40,893 Views)

Re: where is my proxy address

[ Edited ]

Hello Vinniek,

 

If you are still having issues after performing all of these steps there may be something related to your router that is blocking this connection. I would check these settings and/or contact the router manufacturer. I have seen in the past that some routers do not allow the printers to enable Web Services due to settings or built in firewalls.

 

 

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation