Re: HP Officejet 6500 E709
04-02-2012 03:16 PM
I can only speak for myself, but yes, I completely removed the HP software, downloaded
the latest and reinstalled it. Interestingly enough, even though I receive the message indicating
that the hardware can't be installed (Cannot Install this Hardware. There was a problem installing this hardware HP Officejet 6500 E 709N Series An error occured during the installation of the device. The specified port is unknown.) the printer and scanner work fine after startup is complete.
Since the printer is wireless and not physically connected to my laptop and I have only wireless acess with
my laptop, I'm not sure why Windows continues to 'find the hardware' to be installed. By the way, the
printer uses a static IP and I do not see this issue on a hardwired desktop.