Unable to print multiple copies of documents on Win7 machine with Office 2010
‎03-15-2011 11:08 PM

Since upgrading to Windows 7, I have been unable to print multiple copies of documents in any MS Office 2007, 2010, Word Pad or Adobe Reader 9.  I also experience the same problem if I print from Word Pad.  The issue appears to be associated with the Collate Option in the Print Dialog box.  If the Collate box is checked, I only get one copy of the document.  If I uncheck the Collate box I get as many copies as I choose.   The problem is that with the Collate box unchecked, I have to collate multiple copies by hand, and with 10 – 20 copies of multi-page documents that can be quite a chore.

The ironic thing is that MS Visio 2003, on the same machine, prints and collates as many copies as I choose, with the Collate box checked.   

I can print multiple copies of Word 2003 documents from my wife’s Win XP machine to the same printer, but not from my Win 7 machine with Office 2010.

My printer is an HP LaserJet 1320nw and I have downloaded and installed the latest printer drivers from the HP Web site.

Has anyone experienced this problem, and if so, are you aware of a solution other than unchecking the Collate box?

‎03-27-2011 02:35 PM

I have the same issues with my LJ1320. I have Office 2010 and Windows 7 Ultimate 64 bit.   However, my printing problem is more widespread since I have been unsuccessful at printing multiple copies of all types of documents, not just from  Office 2010.  For example, I have the same problem trying to print multiple copies from  Internet Explorer.


I also have other problems printing  from Office 2010 that you may not have discovered yet.  I cannot print Excel spreadsheet grid lines from Office 2010 if those documents were originally created in an earlier version of Office.  I tried saving them as Office 2010 documents and also using compatibility mode but nothing worked.  These same documents print fine on the same printer from my laptop which uses Windows Vista and Office 2007.  Also Excel spreadsheets originated in Office 2010 print nicely.


Looks like HP has a few bugs in their printer drivers.


I note that HP released a new Universal Print Driver for Windows PCL5x64 on Feb 18, 2011 (Version 5.2.6).  Have you tried it yet? 

Honor Student
‎03-03-2012 09:22 AM

I have the same problem with a networked HP 4000 using Windows 7 on a 64 bit machine and a 32 bit machine.  One runing word 2010 and the other 2007.  The probelm exists with all type of documents not just word.  DOES ANYONE EVER REPLY TO THESE POSTS?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation