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Honor Student
Posts: 2
Member Since: ‎03-16-2017
Message 1 of 5 (264 Views)

Can't pair sprocket photo printer

Product Name: Sprocket photo printer
Operating System: Other
I have a Samsung Note 5 and I can't pair it to the sprocket photo printer
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HP Support Agent
Posts: 2,807
Member Since: ‎10-12-2016
Message 2 of 5 (238 Views)

Re: Can't pair sprocket photo printer

@sindari,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to pair your sprocket photo printer to your Samsung Note 5.

 

This issue could occur if the printer is setup properly.

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide for you in the links below: 

 

1. Setting up the Printer

 

2. Printing Photos

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 2
Member Since: ‎03-16-2017
Message 3 of 5 (224 Views)

Re: Can't pair sprocket photo printer

It still won't pair. Says it can't communicate with hp sprocket (84:A0)
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HP Support Agent
Posts: 2,807
Member Since: ‎10-12-2016
Message 4 of 5 (216 Views)

Re: Can't pair sprocket photo printer

@sindari
Thank you for your reply, I'll be more than glad to help you.


I understand that the issue did not resolve after following the steps in the previous interaction.


As we have tried all the possible solutions for this issue, please contact HP phone support for further assistance at the link: www.hp.com/contacthp


You have a good day ahead.
 

Rainbow23
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Teacher
Posts: 96
Member Since: ‎09-27-2012
Message 5 of 5 (177 Views)

Re: Can't pair sprocket photo printer

Hello @sindari - 

 

Can you please try the following on your Sprocket prior to returning it?

 

1.)  Reset the unit by pressing a small push pin into the tiny hole on the rear of the unit

2.)  Plug in the unit via the micro-USB port and allow it to charge fully

3.)  Power cycle your mobile phone

4.)  Power on the Sprocket unit (press/hold power button for 3 sec)

5.) Attempt to pair via the bluetooth menu in your phone

 

Once you are successfully paired, please attempt to update the firmware on your Sprocket unit.

 

Once you have a connection via the Sprocket app, please do the following to update the firmware:

 

1.)           Make sure your Sprocket battery is charged greater than 75%, otherwise you won’t see the firmware update option.

2.)           Ensure your Sprocket is powered on and connected to your phone/sprocket app (green circle in menu)

3.)           In the Sprocket mobile app, tap ‘menu’ (3 lines) -> ‘sprocket’ -> ‘Printers’ -> ‘Get Firmware Upgrade’ (blue text)

 

The firmware update will download and transfer to the device, after which you'll need to power it on again to reconnect.

 

Thanks!

***I am an HP employee***

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