Edit function in Sprocket app makes pictures pixelated

[Goaf]

Hello there,

I noticed that editing my pictures within the sprocket app makes them very pixelated. It does not matter how small the change is (E.g making the colors a litter brighter, etc.), the pictures end up looking like they decreased in resolution greatly. I have already reinstalled the app, but no improvement.

Details:

I am using the Samsung Galaxy S4 mini (Android 4.4.2)

[Dvortex]

Hello, @Goaf – Hope you are well 🙂

Thanks for reaching out on HP Support Forums. I’d like to be of your assistance!

I understand that the picture quality getting decreased while editing with your new HP Sprocket app. I will certainly do my best to find you a solution.

It is quite normal for the picture "size" to get decreased while editing a picture with any of the standard applications. It is not different with the HP Sprocket app. But is it decreasing the quality of the picture while printing using the HP Sprocket? Please do check and let me know.

If the print quality is also affected, then let's first try to reset the printer to get it working properly. On the printer, locate the reset button near the charging port, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds to reset the printer.

Once done, reconnect the printer via Bluetooth.

If the issue still persists, go to http://hp.care/2ilvn9u and perform the steps mentioned under "What can I do to improve print quality?".

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂

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