03-05-2017 12:13 AM
03-05-2017 04:31 PM
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As I understand you are having print quality issues on your HP Sprocket printer. Don't worry we'll work together to find a solution for you,
Let's first try to reset the printer to get it working properly. On the printer, locate the reset button near the charging port, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds to reset the printer.
Once done, reconnect the printer via Bluetooth.
If the issue still persists, go to this link and perform the steps mentioned under "What can I do to improve print quality?".
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you.
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03-22-2017 09:25 AM
Hello @Luzm82 -
If you haven't already, you may want to try updating the firmware on your sprocket printer.
Once you have a connection via the Sprocket app, please do the following to update the firmware:
1.) Make sure your Sprocket battery is charged greater than 75%, otherwise you won’t see the firmware update option.
2.) Ensure your Sprocket is powered on and connected to your phone/sprocket app (green circle in menu)
3.) In the Sprocket mobile app, tap ‘menu’ (3 lines) -> ‘sprocket’ -> ‘Printers’ -> ‘Get Firmware Upgrade’ (blue text)
Finally, please make sure you are utilizing HP brand ZINK paper, as 3rd party alternatives may produce less than desireable print quality.
Thanks and Sprocket on!
The comments above represent myself and do not reflect the opinions of HP.
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03-22-2017 09:49 AM
I see you are having issues with print quality on your sprocket. Try these recommendations to clear the issue. One thing I want to note is the blue smartsheet that came with your printer--make sure you used it to calibrate the sprocket to that specific pack of paper.
- Use genuine HP ZINK® Sticky-Backed Photo Paper. ZINK® makes custom photo paper for a variety of printers, such as Polaroid, LG, and HP. HP recommends using HP ZINK® Sticky-Backed Photo Paper for best results. To purchase genuine HP ZINK® Sticky-Backed Photo Paper, go to the HP Sprocket homepage. You can also purchase genuine HP ZINK® Sticky-Backed Photo Paper from other retailers.
- Clean the output rollers with the blue HP ZINK® Smartsheet from the same pack of photo paper currently in the printer. Load the blue HP ZINK® Smartsheet into the input tray with the bar code facing down and the photo paper with the print side facing up, and then send a print job.
NOTE:Load photo paper with the Smartsheet to avoid an Out of Paper error message.
- Allow the printer a few minutes to cool down between print jobs.When the printer becomes too warm, a Cooling down... Sprocket needs to cool down before printing another job. Wait to send another photo. message might display on the HP Sprocket app. Tap OK to clear the message.
- Store the photo paper in a cool, dry place and avoid contact with water. If water spills on a photo, wipe it away as soon as possible to prevent damaging the photo.
- Use clean, wrinkle-free photo paper. Avoid loading wrinkled or curled photo paper into the printer.
- Make sure images have a minimum resolution of 818 x 1258 pixels per inch (ppi) for optimal print quality. Screen-captured images from your mobile device might not have sufficient resolution for optimal print quality. See your mobile device manufacturer for more information.
I work on behalf of HP. #HPExpertsDay
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