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Posts: 1
Member Since: ‎03-09-2017
Message 1 of 3 (129 Views)

I don't know why but filmware will not upgrade

Product Name: Hp Sprocket printer
Operating System: Android 4.1 and older
When I open the sprocket app the films are upgrade comes up . when I click yes to upgrade it keeps saying error orrerd please try again. I don't know why it won't upgrade.
HP Support Agent
Posts: 2,624
Member Since: ‎07-19-2016
Message 2 of 3 (97 Views)

Re: I don't know why but filmware will not upgrade

Hi @beautiful3


Welcome to the HP Forums!


Thank you for posting your query in this forum, it's a great place to find answers.


I reviewed your post and I understand that you are having issues updating the sprocket app on your phone.


I’d love to help!


I would like to inform you that to update the sprocket app to the latest version you should be running android 4.4 or above. I see that you have Android 4.1 on your phone and that is why the app is not getting updated.


Hope that answers your question and you have a great day!


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.


Take care.



The Fossette
I am an HP Employee

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Posts: 82
Member Since: ‎09-27-2012
Message 3 of 3 (28 Views)

Re: I don't know why but filmware will not upgrade

@beautiful3 -


Are you referring to a firmware upgrade for your printer appearing when the app is opened?


You may want to check a couple of things to make sure this is successful:


1.)  Ensure your printer is fully charged, by connecting it to a power source and waiting 60-90 minutes

2.)  Ensure your mobile phone is connected to a robust wireless connection, allowing a successful download of the firmware.


Please try these two things first and report back.  As the previous moderator posted, if you're truly running Android 4.1 on your mobile device, it is not a supported operating system for our Sprocket app.



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