03-09-2017 03:21 PM
03-12-2017 11:25 AM
Welcome to the HP Forums!
Thank you for posting your query in this forum, it's a great place to find answers.
I reviewed your post and I understand that you are having issues updating the sprocket app on your phone.
I’d love to help!
I would like to inform you that to update the sprocket app to the latest version you should be running android 4.4 or above. I see that you have Android 4.1 on your phone and that is why the app is not getting updated.
Hope that answers your question and you have a great day!
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03-22-2017 09:19 AM
Are you referring to a firmware upgrade for your printer appearing when the app is opened?
You may want to check a couple of things to make sure this is successful:
1.) Ensure your printer is fully charged, by connecting it to a power source and waiting 60-90 minutes
2.) Ensure your mobile phone is connected to a robust wireless connection, allowing a successful download of the firmware.
Please try these two things first and report back. As the previous moderator posted, if you're truly running Android 4.1 on your mobile device, it is not a supported operating system for our Sprocket app.
The comments above represent myself and do not reflect the opinions of HP.
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