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- HP Community
- Printers
- Sprocket
- Photos printing with a pinkish/black line down the middle
Create an account on the HP Community to personalize your profile and ask a question
02-21-2017 06:48 AM
Solved! Go to Solution.
Accepted Solutions
02-24-2017 05:24 PM
Hello @Jwhite8
Thanks for the reply!
I understand that you are having difficulty finding the number for HP phone support. Please let me know which country are you from. I will try and get the contact information for you.
I will watch for your reply.
Thank you & have a great day 🙂
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
02-21-2017 04:47 PM
Hello, @Jwhite8 – Hope you are well 🙂
Thanks for reaching out on HP Support Forums. I’d like to be of your assistance!
I understand that you are having print quality issues with your new HP Sprocket. I will certainly do my best to find you a solution.
Let's first try to reset the printer to get it working properly. On the printer, locate the reset button near the charging port, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds to reset the printer.
Once done, reconnect the printer via Bluetooth.
If the issue still persists, go to http://hp.care/2ilvn9u and perform the steps mentioned under "What can I do to improve print quality?".
Please let me know if this resolves the issue, or if you require further assistance.
Good luck 🙂
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
02-22-2017 03:59 AM
02-22-2017 08:22 AM
Hello, @Jwhite8
Thanks for the update & appreciate your efforts 🙂
To isolate the issue further, could you try and use your Sprocket with another Android or iOS device? This is to eliminate the possibility of any issues caused by the app or the pictures in your mobile device.
So try and pair with a different phone, then try to print from that device. Let me know how that goes!
Thanks, I'll watch for your reply!
Cheers 🙂
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
02-23-2017 01:26 AM
02-23-2017 10:32 AM
Hello, @Jwhite8
Thanks for the reply!
It looks like an issue with the Sprocket hardware. I would suggest contacting the HP phone support to get further assistance or replacement of your Sprocket.
You can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.
If you have any troubles, let me know and I will do my best to help.
Have a great day 🙂
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
02-24-2017 04:50 AM
02-24-2017 05:24 PM
Hello @Jwhite8
Thanks for the reply!
I understand that you are having difficulty finding the number for HP phone support. Please let me know which country are you from. I will try and get the contact information for you.
I will watch for your reply.
Thank you & have a great day 🙂
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
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