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Student
Posts: 1
Member Since: ‎03-01-2017
Message 1 of 7 (648 Views)

Printer makes noise but doesn't print

I have reset my printer.  I have reset my phone.  I finally had gotten everything to connect.  When I send a picture, it makes a noise like it is doing something, but nothing happens.  Very frustrating.  Just got this yesterday. 

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HP Support Agent
Posts: 2,279
Member Since: ‎10-13-2016
Message 2 of 7 (626 Views)

Re: Printer makes noise but doesn't print

@ACOOKE

 

Welcome to the HP Forums. I would be happy to help you with your Printer issue. I understand that when you print from your mobile printer does not respond and you have already done some preliminary troubleshooting. I appreciate your effort.

 

However, I will need a few details to provide an accurate solution,

  • Provide me the printer model number.
  • Which mobile are you trying to print from, Android or IOS?

Meanwhile:

Reset the printer.

  • Remove all the power cable from the printer.
  • Press and hold the power button for 60 seconds.
  • Connect the printer directly to wall outlet.
  • Connect the cables and turn on the printer.

Reply with the result of the above-mentioned steps, for further assistance.

 

Cheers.

sandytechy20
I work on behalf of HP

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Honor Student
Posts: 2
Member Since: ‎03-14-2017
Message 3 of 7 (488 Views)

Re: Printer makes noise but doesn't print

I am having the same problem. My iPhone is connected, I send a picture to sprocket, the printer tried to print but the picture comes out blank. I have followed directions above and nothing still happens. RMN: SNPRH-1603
HP Support Agent
Posts: 2,279
Member Since: ‎10-13-2016
Message 4 of 7 (471 Views)

Re: Printer makes noise but doesn't print

@lkfletch

 

Welcome to the HP Forums. I would be happy to help you with your HP sprocket printer. I understand that it prints blank pages and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

 

  • Use genuine HP ZINK® Sticky-Backed Photo Paper.
  • Clean the output rollers with the blue HP ZINK Smartsheet from the same pack of photo paper currently in the printer.
  • Allow the printer a few minutes to cool down between print jobs.
  • Store the photo paper in a cool, dry place and avoid contact with water.
  • Use clean, wrinkle-free photo paper.

For further troubleshooting steps refer the steps mentioned under What can I do to improve print quality in the document.

Let me know how it goes.

 

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

 

Cheers.

sandytechy20
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 2
Member Since: ‎03-14-2017
Message 5 of 7 (442 Views)

Re: Printer makes noise but doesn't print

That doesn't help and we have done these things. We are returning the product.
HP Support Agent
Posts: 2,279
Member Since: ‎10-13-2016
Message 6 of 7 (432 Views)

Re: Printer makes noise but doesn't print

@lkfletch

 

Thanks for the reply.

I appreciate your time and effort.

 

It seems to be a hardware issue.

I request you to contact HP Phone Support for assistance.

 

Cheers.

sandytechy20
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Teacher
Posts: 96
Member Since: ‎09-27-2012
Message 7 of 7 (369 Views)

Re: Printer makes noise but doesn't print

Hello @ACOOKE and @lkfletch - 

 

It sounds like you may have received a rare faulty unit, so I hope you'll give Sprocket another opportunity.  As I'm sure you've seen, the vast majority of customers absolutely love the product.

 

I'm not sure if you tried removing and reinstalling the paper first, but that may be something to try if you still have the unit in hand.

 

Additionally, please make sure you are utilizing only HP brand ZINK paper, as 3rd party brands may cause issues with loading and print quality.

 

I'm sure your next Sprocket experience will be a great one!

***I am an HP employee***

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