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Honor Student
Posts: 3
Member Since: ‎02-09-2017
Message 1 of 5 (521 Views)
Accepted Solution

Printer not working

Product Name: Sprocket
Operating System: iOS
Hi I've had my HP Sprocket since November and has been working absolutely fine.. since yesterday it has stopped printing.
It's paired with Bluetooth it's fully charged it's making the printing sound for a few seconds then stops
There are no error messages the red light doesn't come on. If I try again it makes the same sound as if starting to print then stops again
I have tried resetting it, have tried "forget the device", have tried using different phone/ iPad , have tried putting new pack of paper with the blue paper but it's not even printing the calibration page
Any ideas?!
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Accepted Solution

Re: Printer not working

Hi,

Thanks for using the HP Forums.

 

Seems like a Hardware issue from the description.

 

Contact HP for a replacement : 

 

http://www8.hp.com/us/en/contact-hp/support.html

 

Hope that helps!

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Associate Dean
Posts: 7,209
Member Since: ‎01-11-2011
Message 2 of 5 (491 Views)

Re: Printer not working

Hi,

Thanks for using the HP Forums.

 

Seems like a Hardware issue from the description.

 

Contact HP for a replacement : 

 

http://www8.hp.com/us/en/contact-hp/support.html

 

Hope that helps!

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.
Honor Student
Posts: 3
Member Since: ‎02-09-2017
Message 3 of 5 (477 Views)

Re: Printer not working

Thanks, will try that but it's asking me for the serial number to even get in contact with someone - I don't have there box anymore. Where else can I find this?!
Associate Dean
Posts: 7,209
Member Since: ‎01-11-2011
Message 4 of 5 (466 Views)

Re: Printer not working

Hi,

 

If you open the Sprocket battery compartment and remove the photo paper, the information on the serial number is there.

 

Please do no post the serial number or any personal details on this forum.

 

Thanks.

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.
Honor Student
Posts: 3
Member Since: ‎02-09-2017
Message 5 of 5 (456 Views)

Re: Printer not working

Oh great thanks for your help!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation