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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-02-2017 07:12 AM

HP Recommended
Question! Did I recieve an older version of sprocket? I was on a waiting list to purchase this product. I should have gotten an up to date product.
And now if it needs to be updated, I'm not getting any notices for that.
I want a new updated working sprocket or my $$ back.
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‎03-22-2017 05:44 AM

HP Recommended

@Dmbondo

 

Looks like the app was updated there on March 21st, are you using the latest rev?

 

https://play.google.com/store/apps/details?id=com.hp.impulse.sprocket&hl=en

 

 

Thanks, Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎04-11-2017 08:52 PM

HP Recommended

Hello @Dmbondo - 

 

You definitely wouldn't have received an earlier version model.  

 

We've introduced a fix for the Android firmware update issue with the latest release of the mobile application.  If you haven't already, can you please visit the Google Play store and make sure you've updated the Sprocket app?

 

Once you've updated the mobile app , proceed with the previous firmware update steps as you did previously.

 

Please let us know if that helps!

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you 🙂
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‎04-12-2017 07:17 AM

HP Recommended
I returned it.
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‎04-12-2017 07:52 AM

HP Recommended

Hello @Dmbondo - 

 

Thanks for responding back to the thread.  We certainly hope you'll give Sprocket another chance in the future, as clearly the vast majority of customers are thrilled with the product.

 

Best of luck...

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you 🙂
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