Post new question
Question
Reply
 
Honor Student
Posts: 3
Member Since: ‎02-06-2017
Message 1 of 6 (517 Views)
Accepted Solution

Sprocket-iphone6

I have a sprocket 100 and am using it with my iphone6, it worked fine until I accidentally hit " forget this device" on my phone, now it won't reconnect. Is there a way to fix this issue?

Reply
0
Accepted Solution

Re: Sprocket-iphone6

 

Hello@Bigdaddy29

 

Thank you for the reply.

 

Please let me know how this goes. I genuinely hope that the issue gets resolved without hassles, cheersSmiley Happy

View solution in context
HP Support Agent
Posts: 1,409
Member Since: ‎10-14-2016
Message 2 of 6 (495 Views)

Re: Sprocket-iphone6

[ Edited ]

Greetings!!@Bigdaddy29

Welcome to HP Forums, this is a great place to get support, find answers and tips.Thank you for posting your query.I read your post I see that you are looking for assistance on printing from the sprocket.Thank you for sharing the issue details. I will certainly do my best to help you.

 

If you cannot connect your printer to your mobile device and it does not turn off when you press the power button, reset the printer with a straight pin to clear any errors.

  1. Locate the reset button near the charging port.

    Figure : Locating the reset button

    Locating the reset button
  2. Gently insert a straight pin into the reset button access point, and then press the reset button for 3 seconds.

    The printer resets and turns off.

  3. Press and hold the power button until the Status Indicator light is solid and white.

    The printer is now ready to print.

 

For additional information: Click here

 

Please complete the steps and let me know the outcome.

               

I'll be eagerly waiting to assist you with same, cheers Smiley Happy

 

Have a nice day.

 

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Regards,
Sizzlingsum_13
I am an HP Employee

Honor Student
Posts: 3
Member Since: ‎02-06-2017
Message 3 of 6 (475 Views)

Re: Sprocket-iphone6

thank you, I will reset the sprocket and see if my iPhone will then recognize it and reconnect. Will let you know the outcome asap.
HP Support Agent
Posts: 1,409
Member Since: ‎10-14-2016
Message 4 of 6 (460 Views)

Re: Sprocket-iphone6

 

Hello@Bigdaddy29

 

Thank you for the reply.

 

Please let me know how this goes. I genuinely hope that the issue gets resolved without hassles, cheersSmiley Happy

Regards,
Sizzlingsum_13
I am an HP Employee

Honor Student
Posts: 3
Member Since: ‎02-06-2017
Message 5 of 6 (433 Views)

Re: Sprocket-iphone6

hey thanks so much, that fixed the issue.
Highlighted
HP Support Agent
Posts: 1,409
Member Since: ‎10-14-2016
Message 6 of 6 (432 Views)

Re: Sprocket-iphone6

 

Hi@Bigdaddy29

I thank you for the reply.

Glad that the issue got fixed. You can reach out to HP forum for any issues on your HP products.

Have a wonderful day ahead, cheers Smiley Happy

Regards,
Sizzlingsum_13
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation