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Student
Posts: 1
Member Since: ‎02-27-2017
Message 1 of 2 (234 Views)

Sprocket

My IPhone 7plus states the HP Spocket is commented but the app states no connection.
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Teacher
Posts: 82
Member Since: ‎09-27-2012
Message 2 of 2 (220 Views)

Re: Sprocket

Hello @lterrell73 - 

 

 

We want you to LOVE sprocket and fortunately there is a FW update that should be able to help.  You might need to tap on sprocket in the Bluetooth menu to "forget device" and possibly reboot the phone first... so you can connect then upgrade the firmware.

 

Once connected via the app, you can download the new release following the steps below:

 

1.)           Make sure your Sprocket battery is charged greater than 75%, otherwise you won’t see the firmware update option.

2.)           Ensure your Sprocket is powered on and connected to your phone/sprocket app

3.)           In the Sprocket mobile app, tap ‘menu’ (3 lines) -> ‘sprocket’ -> ‘Printers’ -> ‘Get Firmware Upgrade’ (blue text)

 

Hope that helps!

 

~I work on behalf of HP~

***I am an HP employee***

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