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Student
Posts: 1
Member Since: ‎03-13-2017
Message 1 of 3 (83 Views)

Trouble printing

Product Name: Sprocket printer
Operating System: Other
My sprocket keep saying printer is already processing a job even after I reset it turn it off turn it back on
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HP Support Agent
Posts: 2,419
Member Since: ‎10-12-2016
Message 2 of 3 (53 Views)

Re: Trouble printing

@summer20141,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you getting a message that the printer is processing a job even after you reset it turn it off turn it back on.

 

This issue could occur if the printer is in error state.

 

Let's go through a few steps to resolve this issue.

  1. Turn on the printer.

  2. Locate the reset button near the charging port.

    Figure : Locating the reset button

    Locating the reset button
  3. Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.

    The printer resets and turns off.

  4. Turn on the printer.

You may also refer the link: Frequently Asked Questions (FAQs)

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

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Teacher
Posts: 82
Member Since: ‎09-27-2012
Message 3 of 3 (11 Views)

Re: Trouble printing

Hi @summer20141

 

Was your issue resolved following the troubleshooting already provided?   This sounds like an issue from the mobile phone side, so I'd suggest power cycling your phone, then uninstalling/reinstalling the Sprocket app.

 

Hopefully this solves your issue and you will be loving Sprocket again Smiley Happy

 

Thanks!

***I am an HP employee***

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