Won't charge or turn on

[aclyde]

I just received the HP sprocket for Christmas, 1 month ago. Recently it ran out of power for the first time, so I plugged it in. The red light turned on to indicate charging, and I left it alone for a few hours. When I came back, the red light was still on and the printer would not turn on. It has been like this for a few days, the red light turning on when I try and charge it, but no sign of it turning on or actually charging. I am very disapointed, as I have only had it for a month. 

[WyreNut]

Hello, and Welcome to the HP Support Community!

I would suggest doing a reset.

How do I reset my printer?

If the printer does not print when you send a print job or turn on when you press the power button, reset the printer with a straight pin to clear any errors.

1. Turn on the printer.
2. Locate the reset button near the charging port.
   Figure : Locating the reset button

   
3. Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.
   The printer resets and turns off.
4. Turn on the printer.

Hope this helps!

WyreNut

[aclyde]

It won't turn on-can I still do a reset?

[WyreNut · Accepted solution]

If after a sufficient amount of time on the charger, it still won't power up, you need to contact HP for a replacement.

To contact HP directly, click this link: http://www8.hp.com/us/en/contact-hp/support.html

WyreNut