• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-07-2017 06:06 AM

HP Recommended
Product: hp sprocket
hi i cant get pics to print. the blue barcode keeps.printing first. then it states that printer is out of paper when i have a full pack in printee
3 REPLIES 3

‎03-07-2017 06:01 PM

HP Recommended

@rushla,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print pictures from your HP Sprocket Photo Printer as the blue barcode keeps.printing first.

 

This issue could be a hardware issue with the unit. 

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide for you in the link: http://hp.care/2fDYIuc

 

If the issue persists, then you may need to contact phone support for further assistance at the link: www.hp.com/contacthp
 

You have a good day ahead.

Rainbow23 - HP Support.
Was this reply helpful? Yes No

‎03-22-2017 09:21 AM

HP Recommended

Hello @rushla - 

 

Are you using HP brand ZINK paper, or another 3rd party brand?  If the latter, this can occur when scanning a non-HP smartsheet.  

 

Have you tried printing without the smartsheet loaded?

 

Alternatively, you may want to update your Sprocket firmware and try again.

 

Once you have a connection via the Sprocket app, please do the following to update the firmware:

 

1.)           Make sure your Sprocket battery is charged greater than 75%, otherwise you won’t see the firmware update option.

2.)           Ensure your Sprocket is powered on and connected to your phone/sprocket app (green circle in menu)

3.)           In the Sprocket mobile app, tap ‘menu’ (3 lines) -> ‘sprocket’ -> ‘Printers’ -> ‘Get Firmware Upgrade’ (blue text)

 

Thanks and sprocket on!

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you 🙂
Was this reply helpful? Yes No

‎03-23-2017 01:31 AM

HP Recommended

Hi,

 

you can try resetting device using following instruction.

 

This should solve your problem!

 

1.  Locate the reset button near the charging port.

 

Sprocket Reset.png

 

2.  Gently insert a straight pin into the reset button access point, and then press the reset button for 3 seconds.  The printer resets and any previously illuminated LED’s turn off.

 

3.  Turn on the printer by pressing and holding the power button until the white LED illuminates

 

Thanks,

ExpertOne

Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos!" which is on the left. Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.